NAVANEETHA KRISHNAN K S
Chennai
Summary
Transformational IT Leader with 29+ years of global experience in leading large-scale digital transformations across Legal Tech, Healthcare, Telecom, and Financial Services. Known for driving technology efforts that align overall business outcomes with advanced solutions, delivering complex SaaS platforms, modernizing legacy systems, and driving cloud and data lake migrations. A hands-on leader in developing high-performing, cross-functional teams, consistently surpassing KPIs and delivering long-term value through improved customer satisfaction and profitability.
Extensive expertise in spearheading multi-partner ecosystems and enterprise-scale Agile/SAFe transformations, optimizing enterprise agility, operational efficiency, and time-to-market for critical product releases. Record of delivering multi-million-dollar portfolios, cloud migrations, AI-driven modernization projects, and system overhauls, contributing to revenue growth and success.
Highly skilled in building high-performance PMOs and governance frameworks that delivered measurable business value, improved project predictability, and drove stakeholder alignment. Competent in translating technology-driven initiatives into business value, consistently driving revenue growth, reducing costs, and ensuring market leadership. A reputation for driving change at scale, managing large IT portfolios, and executing strategies that support business goals.
Overview
29
29
years of professional experience
7
7
Certificate
Work History
AVP/Senior Director - Platform Engineering
Sutherland Global
01.2022 - Current
- Translate long-term vision into actionable technical roadmaps, ensuring on-time and on-budget platform enhancements.
- Lead platform engineering initiatives, driving vision, strategic planning, and execution for enterprise-scale SaaS solutions.
- Drive development of modern, scalable SaaS platforms, ensuring technical excellence and innovative solution delivery.
- Lead high-impact projects, ensuring alignment with goals, delivering on time, within scope, and exceeding expectations.
- Direct India Center for FINVI, managing multiple partners and overseeing offshore delivery of SaaS debt recovery platform.
- Manage legacy modernization and customer onboarding, driving AI-powered use cases through partner ecosystems.
- Build and handle Agile PMO, tracking success metrics across offshore portfolios, aligning programs with business outcomes.
- Drive cloud migration efforts, ensuring efficient, secure transitions to Azure, optimizing scalability, and cost-efficiency.
- Build and direct scalable, secure, and resilient architecture for next-gen SaaS platforms supporting global customers.
- Direct project governance, integrated program planning, and agile metrics, ensuring delivery for executive stakeholders.
- Manage product release, boosting productivity, accelerating release velocity, and pioneering yearly improvements in quality.
- Represent the offshore delivery unit by visiting the U.S. twice annually for roadmap planning and AI summits participation.
- Execute cost-effective platform engineering solutions, optimizing resources, timelines, and budgets to grow value and ROI.
- Identify engineering risks, implement effective mitigation plans to maintain the stability and success of platform deliveries.
- Ensure delivery of high-quality software by overseeing comprehensive testing, quality assurance, and platform validation.
Senior Technical Manager - Program/Projects
Wolters Kluwer ELM Solutions
12.2017 - 12.2021
- Managed offshore program for TyMetrix 360 and Passport platforms, driving impactful outcomes across complex technical projects.
- Pioneered SAFe Agile implementation and continuous improvement programs, enhancing team performance and productivity metrics.
- Successfully delivered Data Lake project using Hadoop, leading agile transformation at the Chennai site to optimize operational efficiency.
- Nurtured vendor relationships, release cycles, and value-based feature delivery, facilitating project execution and overall impactful outcomes.
Senior Manager / Client Partner
Cognizant Technology Solutions
Chennai, India
08.2012 - 12.2017
- Spearheaded claims migration and NBA initiatives, driving over $10M in new business by delivering innovative solutions to clients.
- Managed business development for CVSHealth specialty pharmacy, generating $5M revenue by executing initiatives and strategies.
- Designated and acted as Scrum Coach for the HCSC Data Lake project and acted as Agile Coach/Scrum Master at UnitedHealth Group.
- Drove program roadmap and IT/business strategy development for BlueCross BlueShield of Minnesota, optimizing long-term goals.
- Achieved and executed a $9M Digital Strategy project for BCBS MN, significantly improving service delivery and overall efficiency.
- Delivered claims migration, ICD-10, and State Exchange projects for BlueCross BlueShield, enhancing compliance and execution.
- Managed PMO operations, managing proposals and executing application rationalization for program stabilization and improvement.
Manager - Delivery and Account Management
Prodapt Solutions Pvt Ltd
04.2011 - 07.2012
- Directed project delivery and client engagement for Megapath and Windstream telecom accounts, enhancing overall client satisfaction.
- Successfully developed a dedicated sustenance team by structuring efficient transitions from development to long-term support functions.
Project Manager
Infosys Technologies Ltd
08.2006 - 04.2011
- Successfully delivered projects for CVS, Conseco, AON, and RxAmerica, focusing on integration and consistent client satisfaction and quality.
Project Manager
Brillio (Collabera)
06.2004 - 07.2006
- Designed e-Remittance application for Habib Bank UK, increasing revenue by 30-40% through innovative, solution-driven enhancements.
- Led performance enhancement projects and core banking integrations, improving system performance and efficiency across platforms.
Module Leader
Wipro Technologies Ltd
07.2003 - 06.2004
- Delivered UI modules and animation tools for Nokia, leveraging Java Swing/XML to enhance overall user experience and functionality.
- Developed custom layout tools for Series 60 Nokia phones, improving product usability, interface design, and overall user satisfaction.
Consultant
Hutchison Telecom India Ltd
07.2002 - 07.2003
- Developed SMS/MMS-based VAS applications, increasing user engagement and improving service offerings for telecom customers.
- Built and implemented OSS alert systems, enhancing telecom infrastructure efficiency through proactive monitoring and system alerts.
Senior Software Engineer
Lanco Global Systems Ltd and ilabs Ltd
05.2000 - 06.2002
- Steered the development of telecom portals and SNMP-based tools, scaling system management, monitoring, and performance.
- Ensured mobile access to Exchange mail/calendar systems, significantly improving communication and productivity for end-users.
Software Engineer
Seattle Softech
02.1996 - 01.2000
- Built inventory and billing solutions for the automobile and chemical industries, streamlining processes and scaling client operations.
Education
MS - Software Systems
BITS Pilani
01.2003
BE - Mechanical and Production
Annamalai University
01.1995
Program Management - undefined
Stanford University
02.2026
Skills
- Strategy & Vision: IT Strategy and Vision, Digital Transformation, Delivery Centre Oversight
- Management: Product/Program Management, Service Delivery, PMO Governance, Risk Management, Vendor Management, Agile/SAFe Transformations, Change Management, Stakeholder Liaison
- Technical Leadership: Agentic AI Architect & Scaling through Claude, CoPilot using n8n, Architectural review and Solutioning, SaaS-based collections platform engineering execution and implementation leader through partner engagement, IT Solutions Delivery, AI-Driven Data Segmentation, Cloud Transformation, Reporting & Analytics, Automated Workflow (RCM),DEVOps
- Domain: Healthcare (Payer/Provider), Core Banking (BFSI), eRemittance, Integrated Payments, RCM, Debt Collection, and eCommerce
- Technical Skills – Java,Python & MySql
Certification
- AI Fluent, Sutherland Academy,2025
- Agentic AI Engineer,2026, Edureka
- SAFe 4.0 Scrum Master, SAFe Academy
- Lean Six Sigma Black Belt, Wolters Kluwer
- ITIL Foundation, ITIL
- Agile Project Manager, Cognizant Academy
- Situational Leadership, Wolters Kluwer,2021
- Diploma in Leadership and Management, Shaw Academy
- PMPx, LearnTube.ai, Issued Nov 2025, Credential ID PMPX-ASSESSEMENT-5940-2025
Languages
English
Tamil
Timeline
AVP/Senior Director - Platform Engineering
Sutherland Global
01.2022 - Current
Senior Technical Manager - Program/Projects
Wolters Kluwer ELM Solutions
12.2017 - 12.2021
Senior Manager / Client Partner
Cognizant Technology Solutions
08.2012 - 12.2017
Manager - Delivery and Account Management
Prodapt Solutions Pvt Ltd
04.2011 - 07.2012
Project Manager
Infosys Technologies Ltd
08.2006 - 04.2011
Project Manager
Brillio (Collabera)
06.2004 - 07.2006
Module Leader
Wipro Technologies Ltd
07.2003 - 06.2004
Consultant
Hutchison Telecom India Ltd
07.2002 - 07.2003
Senior Software Engineer
Lanco Global Systems Ltd and ilabs Ltd
05.2000 - 06.2002
Software Engineer
Seattle Softech
02.1996 - 01.2000
MS - Software Systems
BITS Pilani
BE - Mechanical and Production
Annamalai University
Program Management - undefined
Stanford University
Professional Accolades
- Best Manager for People Engagement, Infosys, Recognized for exceptional leadership and fostering a highly engaged, motivated team.
- Award for Client Delight, Brillio, Awarded for consistently exceeding client expectations and delivering outstanding service quality and value.
- Best Performer for Prepaid Migration, Hutchison Telecom, Acknowledged for outstanding contributions to prepaid migration projects.
Significant Milestones
- Delivered a multi-million-dollar SaaS debt collection platform.
- Led enterprise-wide Agile/SAFe transformations.
- Managed a portfolio of IT modernization projects.
- Orchestrated AI-driven initiatives that modernized legacy systems.
Personal Information
- Passport Number: R8072963
- Title: SENIOR DIRECTOR - Platform Engineering
- Date of Birth: 1973-08-17
- Nationality: Indian
- ID Type: Passport
- ID Number: R8072963
Professional Accolades
- Best Manager for People Engagement, Infosys, Recognized for exceptional leadership and fostering a highly engaged, motivated team.
- Award for Client Delight, Brillio, Awarded for consistently exceeding client expectations and delivering outstanding service quality and value.
- Best Performer for Prepaid Migration, Hutchison Telecom, Acknowledged for outstanding contributions to prepaid migration projects.
Significant Milestones
- Delivered a multi-million-dollar SaaS debt collection platform.
- Led enterprise-wide Agile/SAFe transformations.
- Managed a portfolio of IT modernization projects.
- Orchestrated AI-driven initiatives that modernized legacy systems.