Naved Ansari
Pune,India
Summary
Senior Client Manager with 5 years of experience in the healthcare industry.
Experienced in managing multi-location healthcare clients, overseeing large-scale operations and driving high client retention and revenue growth. Proven success managing multi-million revenue portfolios, ensuring SLA compliance, and building long-term client partnerships.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Senior Client Manager
ID Medical
Pune, Maharashtra
03.2022 - Current
- Managed 7+ healthcare clients across UK regions including Wales, East Kent, Hereford, Gloucester.
- Managed multi-million revenue portfolios with over 90% client retention.
- Delivered consistent year-on-year growth exceeding 12 percent.
- Oversaw end-to-end client operations coordinating with delivery, compliance, and operations teams
- Handled escalations and resolved service issues within agreed timelines
- Delivered bespoke solutions by working closely with product teams.
Client Facilitator
ID Medical
Pune, Maharashtra
01.2021 - 01.2022
- Handled escalations and resolved service issues within agreed timelines
- Prepared performance and operational reports using MS Excel
- Implemented best practices in system design and integration, improving system performance and reliability by 30%
Senior Associate
Tech Mahindra
Pune, Maharashtra
07.2019 - 12.2020
- Assisted in design and implementation of systems for small to mid-sized business clients
- Collaborated with junior and senior designers to develop system specifications and documentation
- Led cross-functional teams to execute complex projects, meeting deliverables and deadlines.
- Investigated and promptly addressed technical accounting issues to maintain high standards of process efficiencies.
- Managed 50 incoming phone calls and relayed detailed messages.
Education
Bachelor of Business Administration - Marketing
Ness Wadia college
High School Diploma - Commerce
Dastur College of Commerce
Pune06.2015
Skills
- Client and account management
- Healthcare operations oversight
- Multi-location client handling
- SLA and contract management
- Client retention and renewals
- Revenue growth and upselling
- Stakeholder management
- CRM systems expertise
- Excel reporting and analysis
- Process improvement
Certification
- Digital Marketing - Lips India
- Polished Professional - Internal College Certification
Languages
English
Fluent
Hindi
Native
Urdu
Intermediate
Timeline
Senior Client Manager
ID Medical
03.2022 - Current
Client Facilitator
ID Medical
01.2021 - 01.2022
Senior Associate
Tech Mahindra
07.2019 - 12.2020
Bachelor of Business Administration - Marketing
Ness Wadia college
High School Diploma - Commerce
Dastur College of Commerce