Naveen Kirubakaran

The roles and responsibilities covered within present employment are as follows:

• Demonstrated products to help customers tryout offerings before making purchases.
• Took ownership of the product and assisted various end user organizations around the globe to discover what we offer to deliver their requirement.
• Onboarded and implemented the product suite across the globe and paid onsite visits to end users to deliver and start product operations and gain trust.
• Reviewed and shared feed back on improvising product enhancements and newer additions by R&D to match it on the lines with what inputs we obtain from customers on large scale.
• Assisted customers on their technical software issues and helped them achieve tailored solutions in the product suite.

• Explained technical information in clear terms to Veritas Backup and resilience platform end user organizations by communicating with their Backup Admins.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Served as primary point of contact for support relating to owned solutions and products.
• Assessed system software backup storage and suggested modifications to reduce lag time and improve overall speed.
• Delivered Tier-3 support input to customers.