Naveen Konda
Hyderabad
Summary
Experienced graduate with a strong desire to contribute to an organization's goals. Skilled in establishing and maintaining client relationships through effective communication. Resourceful Senior Support Executive known for high productivity and efficient task completion. Possess specialised skills in customer relationship management, technical troubleshooting, and workflow optimization. Excel in problem-solving, communication, and time management, ensuring exceptional service delivery and operational excellence.
Overview
6
6
years of professional experience
Work History
Sr. Support Executive
DAZN
Hyderabad
05.2025 - Current
- Provided technical assistance during product launches by responding promptly to customer inquiries.
- Responded to customer inquiries via phone, email and chat.
- Provided support during peak periods of activity.
- Assisted customers with product installation and setup.
Support Specialist (KYC/ATO Support)
Revolut Technologies India Private Limited
03.2024 - 11.2024
- Specialized in identifying and resolving financial crime-related issues with an emphasis on KYC and ATO.
- Identified trends in fraudulent activities and took corrective steps.
- Ensured alignment of request processing with internal policies and regulatory standards.
- Addressed queries via chat and in-app service requests swiftly.
- Manage multiple chat interactions concurrently.
Sr. Associate ERC/ CTK
Amazon Development Centre (India) Private Limited
02.2022 - 05.2023
- Ensured queries were resolved accurately, efficiently, and personally using systems, tools, and resources.
- Addressed queries related to benefits, payroll deductions, attendance systems, and other organizational processes.
- Served as initial point of contact for Employees, Managers, and HR personnel to address queries effectively.
- Managed time, attendance and edited schedules upon request.
Digital Interaction Advisor
24/7.ai
08.2019 - 12.2021
- To Interact with customers and solve their queries to the best, and timely Maintaining the Quality scores and attaining the CSAT
- Delivered seamless support experiences via efficient handling of concurrent online customer queries.
- Guided and mentored team of 10-12 individuals during season to improve efficiency in chats. (Sep 20- Dec 20.)
- Led training efforts for new hires as Interim Trainer over a five-month period. (Aug.21 - Dec.21)
Education
Bachelor Of Commerce - Accounting
Sardar Patel Degree College
Hyderabad07-2019
Skills
- Customer service expert
- Staff education and training
- Microsoft Excel
- Microsoft Word
- Time Management
- Technical assistance
- Process improvement
- Chat support
Personal Information
- Date of Birth: 05/24/98
- Nationality: Indian
- Title: Support Specialist
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.
Languages
English
Advanced
C1
Telugu
Advanced
C1
Hindi
Advanced
C1
Timeline
Sr. Support Executive
DAZN
05.2025 - Current
Support Specialist (KYC/ATO Support)
Revolut Technologies India Private Limited
03.2024 - 11.2024
Sr. Associate ERC/ CTK
Amazon Development Centre (India) Private Limited
02.2022 - 05.2023
Digital Interaction Advisor
24/7.ai
08.2019 - 12.2021
Bachelor Of Commerce - Accounting
Sardar Patel Degree College