Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Interests
Timeline
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Himanshu Soni

Himanshu Soni

New Delhi

Summary

Customer-centric professional with four years of experience serving customers in different roles. Proven ability in engaging customers, resolving complaints and strengthening customer-client relationships.

Overview

5
5
years of professional experience

Work History

Sr. Support Executive

AU Agylex Pvt Ltd
05.2023 - 02.2024
  • Handling queries related to the job profile, from newly hired candidates via chats/emails/calls and helping them with the solution or escalating to the concerned team.
  • Enhanced customer satisfaction with timely resolution of complex issues through effective problem resolving skills.

Sr. Support Executive

TaskUs
02.2023 - 04.2023
  • Responded to customer inquiries via chat/emails and resolved complaints to establish trust and increase satisfaction.

Sr. Support Associate

Concentrix Daksh
04.2019 - 04.2022
  • Handling Order related queries for the client via chat, email and calls and providing desired or best possible resolution.
  • Provided comprehensive coaching for new team members.
  • Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
  • Got promoted from Support associate to Sr. Support Associate.

Education

Bachelor of Arts - English Hons.

University of Delhi
Delhi, India
04.2001 -

Skills

Customer service management

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Additional Information

  • Ambitious and energetic, good communication and interaction skills, ability to do things in an organized manner.
  • A patient listener and a hard worker with willingness to learn new things.

Personal Information

  • Date of Birth: 09/08/99
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Interests

Meditation and Yoga

Timeline

Sr. Support Executive

AU Agylex Pvt Ltd
05.2023 - 02.2024

Sr. Support Executive

TaskUs
02.2023 - 04.2023

Sr. Support Associate

Concentrix Daksh
04.2019 - 04.2022

Bachelor of Arts - English Hons.

University of Delhi
04.2001 -

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Himanshu Soni