Meditation and Yoga
Himanshu Soni
New Delhi
Summary
Customer-centric professional with four years of experience serving customers in different roles. Proven ability in engaging customers, resolving complaints and strengthening customer-client relationships.
Overview
5
5
years of professional experience
Work History
Sr. Support Executive
AU Agylex Pvt Ltd
05.2023 - 02.2024
- Handling queries related to the job profile, from newly hired candidates via chats/emails/calls and helping them with the solution or escalating to the concerned team.
- Enhanced customer satisfaction with timely resolution of complex issues through effective problem resolving skills.
Sr. Support Executive
TaskUs
02.2023 - 04.2023
- Responded to customer inquiries via chat/emails and resolved complaints to establish trust and increase satisfaction.
Sr. Support Associate
Concentrix Daksh
04.2019 - 04.2022
- Handling Order related queries for the client via chat, email and calls and providing desired or best possible resolution.
- Provided comprehensive coaching for new team members.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Got promoted from Support associate to Sr. Support Associate.
Education
Bachelor of Arts - English Hons.
University of Delhi
Delhi, India 04.2001 -
Skills
Customer service management
undefinedAdditional Information
- Ambitious and energetic, good communication and interaction skills, ability to do things in an organized manner.
- A patient listener and a hard worker with willingness to learn new things.
Personal Information
- Date of Birth: 09/08/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Interests
Timeline
Sr. Support Executive
AU Agylex Pvt Ltd
05.2023 - 02.2024
Sr. Support Executive
TaskUs
02.2023 - 04.2023
Sr. Support Associate
Concentrix Daksh
04.2019 - 04.2022
Bachelor of Arts - English Hons.
University of Delhi
04.2001 -
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