Naveen Kumar
Bokaro Steel City
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
Work History
Customer Care Executive
HDFC Bank
Ranchi
10.2023 - Current
- Assisted customers with product selection based on individual needs.
- Identified cross-selling opportunities while interacting with customers.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Bookkeeping Assistant
Narayan Trading Company
Bokaro Steel City
06.2020 - 05.2021
- Maintained accurate records of financial transactions and organized ledgers.
- Verified accuracy of invoices and other accounting documents or records.
- Processed accounts receivable and payable and handled bank reconciliations.
- Provided customer service regarding billing inquiries.
- Generated monthly financial statements for internal use.
- Monitored accounts to ensure payments are up to date.
- Researched discrepancies between invoices and purchase orders.
- Reconciled account balances with general ledger entries on a regular basis.
- Recorded journal entries into the accounting system software program.
- Developed procedures for efficient data entry processes to maintain accurate records.
- Maintained confidentiality of sensitive financial information at all times.
- Maintained sales records with payment details and invoices.
Education
B.Com -
University of Calcutta
01.2018
MBA -
Jharkhand Rai University
07-2023
Intermediate (I.Com) -
Holy Cross School, Bokaro
01.2013
Matriculation -
Holy Cross School, Bokaro
01.2011
Skills
- Skill Enhancement Program
- Business Development
- Tally ERP 9
- Proficiency in MS-Excel
- Customer Support
- Complaint Handling
- Quality Assurance
Accomplishments
- Active participation in sports activities to enhance my sports activities to enhance my sportsman skills i.e. punctuality, Discipline etc.
- Active Participation in camps organized by University (Blood Donation)
Personal Information
- Date of Birth: 04/28/1994
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Hindi
- English
Disclaimer
I hereby declare the information about me is true and authenticated.
Timeline
Customer Care Executive
HDFC Bank
10.2023 - Current
Bookkeeping Assistant
Narayan Trading Company
06.2020 - 05.2021
B.Com -
University of Calcutta
MBA -
Jharkhand Rai University
Intermediate (I.Com) -
Holy Cross School, Bokaro
Matriculation -
Holy Cross School, Bokaro
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