NAVEEN KUMAR
New Delhi
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Senior Technical Support Associate
Tech Mahindra
10.2021 - 02.2025
- Provided technical support to customers via phone and chat, resolving 95% of issues on the first call.
- Identified opportunities to upsell products and services, resulting in a 15% increase in sales revenue.
- Takes ownership to resolve their concerns as soon as possible and to provide them with the best resolution.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Technical Support Assistant
Wipro
12.2018 - 03.2021
- Provided technical support, like network troubleshooting. Wi-Fi configuration and router troubleshooting.
- Responded to customer inquiries and provided product information.Identified opportunities to upsell products and services
- I started handling the team as a buddy and made them familiar with the tools.
Education
B.A (HONS) - Political science
University of Delhi
01.2016
Class 12th -
CBSE Board
01.2013
Class 10th -
CBSE Board
01.2009
Skills
- Excellent Interpersonal skills
- Problem resolution
- Determined and hardworking
- Always willing to learn new concepts and ideas
Computer Efficiency
- Computer Architecture
- Windows (O.S)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Tally
- Internet browsing
Languages
- Hindi
- English
Extracurricular Activities
Participated in various activities (debate, assay, quiz and Paper presentation & extempore) in School and College level Met with C.M of Delhi Ms. Sheela Dixit, on the issue of 'Environmental Affairs' Actively participated in programmes for charity souls foundation, a charity for cancer & AIDS
Hobbies and Interests
- Traveling
- Watching Movies
- Poetry
Disclaimer
I hereby declare that the particulars given herein are true to the best of my knowledge & belief. And I understand that if any information given above is incorrect my candidature is liable to be rejected.
Attributes
- An Energetic, sincere, hard working person
- Capable of shouldering any type of responsibility entrusted by Superiors
- Co-operative Attitude & Optimistic approach
- Leadership skills & Learning attitude
Personal Information
- Father's Name: Mr. Nandkishore
- Nationality: Indian
Timeline
Senior Technical Support Associate
Tech Mahindra
10.2021 - 02.2025
Technical Support Assistant
Wipro
12.2018 - 03.2021
B.A (HONS) - Political science
University of Delhi
Class 12th -
CBSE Board
Class 10th -
CBSE Board
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