Naveen Kumar
New Delhi
Summary
Results-driven Delivery Manager with talent for streamlining operations and improving team performance. Skilled in coordinating complex projects, fostering collaboration, and exceeding client expectations. Proven ability to lead cross-functional teams, manage resources, and deliver projects on time and within budget. Ready to bring strategic mindset and innovative solutions to any organisation.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Delivery Manager
NatWest Group
Gurugram, India
06.2015 - Current
- Managed delivery schedules to optimise resource allocation and project outcomes, adhering to strict timelines.
- Managed stakeholder expectations through regular updates and strategic communications, building trust and confidence.
- Facilitated team delivery flows by managing pace and tempo of work assigned to each department.
- Recognised and handled issues proactively to create the best possible team makeup and facilitate project completion before deadlines.
- Directed daily operations to achieve maximum efficiency and productivity.
- Coordinated cross-functional teams to drive project initiatives, resulting in successful product launches.
- Analysed customer feedback to identify areas for improvement, leading to enhanced service delivery and customer satisfaction.
- Conducted regular team meetings to review progress, set objectives, and foster a collaborative working environment.
- Coached and mentored team members to apply appropriate Agile and Lean methodologies.
- Addressed internal and external risks, issues and dependencies, specifically where ownership existed outside teams.
- Developed comprehensive project documentation, including plans, reports, and presentations, to support project goals.
- Brought people together to form motivated teams by creating empowering environments to work in and deliver successfully.
- Implemented new technologies, enhancing operations and increasing production efficiency.
- Provided mentorship and guidance to junior team members, enhancing their skills and fostering professional development.
- Managed supply chain staff hiring, onboarding, training and appraisals.
- Listened to needs and ideas of technical and business stakeholders to interpret them and manage stakeholder expectations.
Education
Master of Business Administration - Finance & Marketing
New Delhi Institute of Management
New Delhi, DL01-2015
Bachelor of Commerce - Accounting
Vinoba Bhave University
Hazaribagh, IN-JH01-2012
Skills
- Project management
- Resource allocation
- Risk assessment
- Performance monitoring
- Operational efficiency
- Technology implementation
- Process improvement
- Change management
- Customer feedback analysis
- Resource and budget management
- Stakeholder engagement
- Team Leadership
- Team collaboration
- Proactive communication
- Training and coaching
- Customer relationship management
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Delivery Manager
NatWest Group
06.2015 - Current
Master of Business Administration - Finance & Marketing
New Delhi Institute of Management
Bachelor of Commerce - Accounting
Vinoba Bhave University