Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sudhindra Varkady

BENGALURU

Summary

Results-driven IT professional with an entrepreneurial mindset, and extensive retail expertise, dedicated to leveraging IT digitization to drive organizational value. Proven ability to lead and enhance ERP systems (SAP, Salesforce, AS400), and app-based technology teams across native, web, and hybrid platforms. Strong communication and leadership skills enable effective collaboration with management teams to achieve strategic goals and business growth.

Overview

21
21
years of professional experience
1
1
Certification

Work History

DELIVERY MANAGER

VIRTUSA
BENGALURU
07.2021 - Current
  • Oversaw Agile project management and delivery responsibilities for ERP SAP, AS400, and Salesforce teams.
  • Coordinated Program Increment planning to enhance effective delivery through sprints.
  • Facilitated agile ceremonies and resolved impediments to sustain project momentum.
  • Assisted Product Owner with backlog refinement and conducted retrospectives to promote team health.
  • Coordinated large-scale cross-functional epic delivery through Scrum of Scrum and PO Sync.
  • Co-managed metrics establishment and reporting systems to ensure MSA SLA compliance.
  • Coached Scrum teams on accountability in delivery, focusing on risk and issue management.
  • Maintained strong client relationships to guarantee timely service delivery.

GENERAL MANAGER -HEAD IT & DIGITAL INNOVATION

ELIOR INDIA
BENGALURU
02.2019 - 05.2021
  • Transformed struggling product ELCHEF (cafeteria food ordering App) into advanced system handling 100,000 food requests simultaneously.
  • Digitalized over 20 client cafeterias through cloud-hosted ELCHEF platform using Ionic, Angular, Node.js.
  • Implemented SAP HANA with FICO, MM, SD, and PP modules for Elior India.
  • Customized SAP to create an effective Menu Management system.
  • Led release management by addressing dependencies and risks to ensure smooth deployments.
  • Introduced Kanban process to optimize IT application support workflows.
  • Managed IT strategy and budget while providing monthly updates to group CIO.
  • Maintained vendor relationships to secure competitive pricing on supplies.

PROJECT MANAGER

TECHIES KITCHEN
BENGALURU
10.2017 - 02.2019
  • Managed Product development for online food order placement with a POS system using technologies like Angular JS, MySQL, Azure Cloud, C#, TFS etc.
  • Business Development, Finance management, strategic development Customer service Management and operation management.

PROGRAM PROJECT MANAGER

CSS CORP
BENGALURU
10.2016 - 09.2017
  • Established and scaled Offshore Delivery Center in India for US client, growing team to 200 personnel.
  • Conducted status meetings with internal teams and external partners to track project milestones.
  • Utilized technology to streamline operations and enhance customer experience.

Interviewed candidates and advised HR on hiring decisions to strengthen workforce.

  • Performed regular evaluations, delivering constructive feedback and development plans.
  • Recognized team achievements, boosting morale and motivation across the organization.
  • Led cross-functional teams to successfully deliver program milestones aligned with organizational objectives.

TECHNICAL PRODUCT MANAGER

NFDIL (FUTURE GROUP)
Mumbai
06.2015 - 09.2016
  • Maintained and prioritized product backlog for e-commerce initiatives at hometown.com, enhancing operational efficiency.
  • Acted as single point of contact between technology and business teams for seamless communication.
  • Trained and mentored scrum teams to strengthen Agile practices across the organization.
  • Successfully transitioned three application teams to Agile development within three months.
  • Managed web and mobile app products alongside ERP platforms including SAP-ECC and SAP-Hybris.

PRINCIPAL ENGINEER

TESCO
BENGALURU
11.2006 - 06.2015
  • Facilitated two scrum teams of 22 members, ensuring smooth transition from waterfall to agile methodologies.
  • As Scrum Master Owned SCRUM and Kanban processes to boost team collaboration and performance.
  • As PO Managed product backlog and prioritized user stories for Whole Store Scheduler Program in WGC UK.
  • Acted as liaison between development and product teams to align objectives and deliverables.
  • Led development, deployment, and support for JDA WFM program, ensuring effective service delivery.
  • Executed planning for nonfunctional requirements, incident management, problem management, and change management.
  • Developed web applications using Microsoft technologies, deploying successfully in Thailand, ROI, and Czech Republic.
  • Conducted testing and deployment for Storeline POS application across Tesco stores in UK and Israel.

SOFTWARE ENGINEER

E2 SOLUTIONS INDIA
BENGALURU
04.2004 - 10.2006
  • Developed robust windows and web applications through expertise in ASP.NET, VB.NET, C#.Net, MSSQL, and Crystal Reports.

Education

Executive Post Graduate Certification in Data Science & Artificial Intelligence - Data Science & AI

IIT Roorkee
Roorkee
04.2025

PG Diploma - Supply Chain Management

ICFAI University
12.2009

B.Arch. -

BMS College of Engineering
Bangalore
12.2002

Skills

  • Agile methodologies and frameworks
  • Scrum master
  • Product Owner
  • Deliverables management
  • Business analysis
  • Strategic development
  • Project management
  • Product management
  • Risk mitigation planning
  • SAP ECC and S/4 HANA
  • Salesforce
  • Jira and Confluence
  • MS Project management
  • Microsoft NET technologies
  • Transition planning
  • Ramp-up planning
  • Team performance management
  • Change management
  • IT governance
  • Training plan management
  • Data analysis
  • Remote team management
  • Budgeting and resource management
  • Cloud computing

Accomplishments

  • As a Scrum Master /PO experienced in running all scrum ceremonies and other functional aspects of the role Product backlog management, Release plan, Sprint Planning, Backlog Grooming, Sprint Review, Sprint Retrospective, Estimation, Functional Analysis
  • SAP Implementation, customization and support management for Elior India
  • As an entrepreneur-built Business from Ideation to Sales generation.
  • Won first prize in TESCO Innovation Summit 2009 under continuous Improvement category.
  • As a product SME/Business analyst managed Implementation & deployment of JDA WFM for Tesco in countries like Czech Republic, Poland, Turkey, Hungary.

Certification

  • ICP-ACC Agile Coaching Certification from the International Consortium for Agile (ICAgile)
  • Certified SAFe Agilist Certification by Scaled Agile, Inc. (Credential ID # 77793219-5548)
  • Certified Scrum Master (CSM) Certification by Scrum Alliance (Member #: 000346884)
  • New Product Development certification from Indian Institute of Management Bangalore (IIMB)
  • Project Management Professional (PMP) certification by PMI (Expired 2018) (PMP® No :1795108)

Timeline

DELIVERY MANAGER

VIRTUSA
07.2021 - Current

GENERAL MANAGER -HEAD IT & DIGITAL INNOVATION

ELIOR INDIA
02.2019 - 05.2021

PROJECT MANAGER

TECHIES KITCHEN
10.2017 - 02.2019

PROGRAM PROJECT MANAGER

CSS CORP
10.2016 - 09.2017

TECHNICAL PRODUCT MANAGER

NFDIL (FUTURE GROUP)
06.2015 - 09.2016

PRINCIPAL ENGINEER

TESCO
11.2006 - 06.2015

SOFTWARE ENGINEER

E2 SOLUTIONS INDIA
04.2004 - 10.2006

Executive Post Graduate Certification in Data Science & Artificial Intelligence - Data Science & AI

IIT Roorkee

PG Diploma - Supply Chain Management

ICFAI University

B.Arch. -

BMS College of Engineering
Sudhindra Varkady