Naveen Pandey
Gurgaon
Summary
Experienced Associate Business Consultant with knowledge in assisting businesses to optimize operations and achieve strategic goals. Strengths include problem-solving, business process improvement, and project management. Have made significant contributions in previous roles by identifying inefficiencies, proposing solutions, and facilitating change implementation. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Business Consultant
Tech Mahindra
Noida
07.2024 - Current
- Responsible for supporting Global Transformation and Managed Services opportunities for Next Gen software-defined solutions for LAN/WLAN, SD-WAN, SD-DC, and Multicloud networking.
- Responsible for responding to RFI/RFQ/RFPs for multi-tower, as well as network-only deals.
- Alliance management and interaction with channel partners, i.e. Cisco, Aruba, Fortinet, and VMware to understand ongoing sales strategy and their solution roadmap for customers.
- Developed business models that identified key performance indicators and objectives.
- Researched industry trends to provide clients with up-to-date information about their competitive environment.
- Prepared presentations, reports, and documents for client meetings.
- Analyzed data from various sources to develop insights into the customer experience and recommend solutions.
- Drafted proposals outlining potential solutions for clients' problems or challenges.
Pre-Sales Manager
Capgemini Engineering India Services Private Limited
Gurgaon
03.2021 - 06.2024
- Handled key accounts such as Cisco, Nokia, and COLT, focusing on retaining and expanding existing relationships, with a particular emphasis on operational growth, from the perspective of backend Pre-sales
- Customer Leadership Engagement: Created persuasive presentation materials to secure approval for leading customer presentations across diverse levels within the customer's organization, including CTO, CFO, and IT head
- Pioneered the launch of innovative programs and established a robust channel partner ecosystem at Cisco, including initiatives like Cisco SPIFF, Black Belt Partner Support, resulting in a notable year-over-year increase in the Win rate by 20-25% for both Enterprise and Service Provider channel business
- Implemented Account Snapshot, Competitor Footprint, and HG Insights tools for Cisco Sales Leaders, receiving appreciation from Cisco leadership
- This initiative led to enhanced lead generation in competitor accounts, ultimately translating into new business opportunities for Cisco
- Managing team of over 30 members focused on Cisco Service Provider and Enterprise technology, overseeing backend Pre-sales activities across Cisco Geo regions, including APJC, EMEAR, and Americas
Technical Solution Leader
Capgemini Engineering India Services Private Limited
10.2017 - 03.2021
- Reducing TCO up to 25% by designing Bespoke solution for customers to meet their digitization needs
- Specialist Support: Subject matter expert (Enterprise & SP Solutions like SD WAN, SDA) support to the solutions community across the globe
- Serviced existing accounts on regular basis to maximize revenue
- Product Development: Prioritize feature testing for roadmap by garnering field insights for product team
- Solution Architect support for preparing Business Use Cases and preparing HLD, LLD, Data dimensioning
- New Product Incubation: Evaluating multiple OEMs for a new product offering as per field insights and market sentiments
- New Specialist Team On-boarding: Delivered knowledge sharing session to build technical and process related acumen among new team members
Senior Engineer
Huawei Telecommunication India Pvt Limited
05.2016 - 08.2017
- Served as Technical Consultant/Pre-sales/SE specializing in Service Providers, engaging in design, discussions, planning, and delivering solutions for their IP/MPLS network requirements
- Held responsibility for IP Datacom products and solutions tailored to meet needs of Service Providers
- Identify new requirements using regular interactions with customer technical procurement team and operations team and convert these requirements into possible revenue generating opportunities for Huawei
- Respond to RFP, RFI and RFQ for both Service provider and Enterprise market
- Project and Account Involved - BSNL GSM PH-8, Bharti CEN and IP/MPLS, NGN Access, TELENOR
Jr. Broadband Engineer
DEN Networks Pvt Limited
06.2015 - 05.2016
- Worked as Broadband Engineer and Being a part of Core NOC team, responsible for network operations and maintenance also having useful hands-on practice for Routing Protocols like OSPF, BGP etc
- Provided customer with information and requirements for all services
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems
- Utilized industry equipment to analyze, identify, and resolve technical problems
Consultant
Ericsson India Global Services Pvt Limited
06.2014 - 05.2015
- Company Overview: (On The Payroll Of Manpower Group)
- Supported clients with business analysis, documentation, and data modeling
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Created monthly forecast templates and resource management allocations for approved projects
- Supported global network users with connectivity, VPN, and access issues
- Delivered tier-3 support for co-location, customer backup networks, and ISP services
- Updated internal customers regarding open tickets and status of resolutions
- Closed first-time tickets quickly and met resolution volume requirements
- Configured IP assignment, core network configuration, and DNS setup for new users
- Installed fiber, ethernet, and console cabling in climate-controlled NOC
- (On The Payroll Of Manpower Group)
Education
B.Tech - Electronics And Communication Engineering
LOVELY PROFESSIONAL UNIVERSITY
Jalandhar, Punjab05.2014
HIGHER SECONDARY EDUCATION - PCM
KENDRIYA VIDYALAYA IIT KANPUR
Kanpur03.2010
High School Diploma -
KENDRIYA VIDYALAYA IIT KANPUR
Kanpur03.2008
Skills
- Account Management
- Customer Trend Analysis
- Bid Request Management
- Strategic Planning
- Competitor Analysis
- Market Intelligence
- Sales Presentations
- Business Development and Planning
- Consultative Selling Techniques
- Strategic Account Development
- Pre-Sales Support
- Solution Selling
- Planning and execution
- Vendor Collaboration
Certification
- Juniper SD WAN Certified, 10/2023
- CCNP, 06/2020
- Cisco Black Belt Academy MIG Routing Stage 1 & Stage -2 Certified Sales Expert, 12/2021
- Huawei HCNA Routing & Switching, HCNP-Routing & Switching, 07/2016
- Silver Peak SDWAN (SPSP) Certified Expert, 11/2019
Languages
- English
- Hindi
References
References available upon request.
Timeline
Associate Business Consultant
Tech Mahindra
07.2024 - Current
Pre-Sales Manager
Capgemini Engineering India Services Private Limited
03.2021 - 06.2024
Technical Solution Leader
Capgemini Engineering India Services Private Limited
10.2017 - 03.2021
Senior Engineer
Huawei Telecommunication India Pvt Limited
05.2016 - 08.2017
Jr. Broadband Engineer
DEN Networks Pvt Limited
06.2015 - 05.2016
Consultant
Ericsson India Global Services Pvt Limited
06.2014 - 05.2015
B.Tech - Electronics And Communication Engineering
LOVELY PROFESSIONAL UNIVERSITY
HIGHER SECONDARY EDUCATION - PCM
KENDRIYA VIDYALAYA IIT KANPUR
High School Diploma -
KENDRIYA VIDYALAYA IIT KANPUR
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