Saleforce - Sales/Service/Marketing - FSL
Naveen P L
VP Delivery (Salesforce & Integration)
Bengaluru
Summary
High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 18+ years of leadership in IT Service industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
VP Delivery Leader
COREFLEX SOLUTIONS INC
06.2018 - Current
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Resolved issues and recommended actions based on production and compliance reports.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Increased company growth through collaboration with sales and marketing departments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Streamlined operations to maximize business efficiency and profits.
Integration Delivery Leader
CoreFlex Solutions Inc
01.2016 - 06.2017
Technical Architect
FISERV INC
01.2015 - 01.2016
Integration Architect
WIPRO TECHNOLOGIES
01.2011 - 01.2015
Associate Projects
COGNIZANT
01.2010 - 01.2011
Software Engineer
TORRY HARRIS
01.2006 - 01.2010
Education
B.E - Computer Science
Visvesvaraya Technological University
06.2006
Skills
P&L Management - Global Delivery Head responsible for end-to-end P&L, Delivery, Overall Strategy, Product Development, Innovation, and Integration practice across geographies between 500K USD to 9M USDSite Leader for CoreFlex Technology Center - Emphasized bringing a strong cultural awareness among employees & SPOC for strategizing Business Goals, Development, Integration, Support, CoE, Professional Services, Process Setup & Practice ManagementSalesforce Evangelist - Delivered end-to-end to large scale Salesforce Implementation programs for global unified CRM migration project replacing 17 CRM systems and onboarding 3500 users across the globe Successfully running managed services Salesforce partnership for a major CG business leader around the globe for Salesforce implementation and Support in Contact Center, Field Service Lightning, eCommerce spaceTechnology Advisor - Shape the technology vision, focusing on growing out the architecture to have a centralized enterprise integration system having multi-layer microservice APIyielded to 1M USD by expanding IT footprint using emerging technologies and practices from the commercial industryProduct Development - Formulated Vision for Engineering Team & successfully execute the Vision by adopting Organization culture, Engineering, and Design process resulting in becoming Center of Excellence for Software Development & implemented Central error logging for Salesforce now institutionalized to convert into AppContinuous Improvements - Have a strong CI focus by way of ESSA (Elimination, Standardization, Simplification, automation & Rolled out factory model process for 50 team size to improve Development time reduced support team's resolution turnaround time from 2 months to few weeksStakeholder Collaboration with various cross-functional teams like design, product management, and backend architects and development teams to validate prototypes and to create elegant, usable, responsive, and interactive interfaces which meet client requirementsReporting - Tracking metrics through proactive Service reporting and leveraging Analytics and Balance Score Card Quality, SLA Management, KPI, Automation, Service Optimization
Procedure Implementation
Performance Improvement
Program Oversight
Project Types & Tools Insight
Project Types: Sales, Service, Marketing clouds, Tech Debt Optimization, Org Merge, Scratch Dev, Enhancement, CRM Development
Engagement Models: Consumption-based model, Support, Staff Aug, Fixed-bid Dev
Tools: Gearset, Copado, Metazoa, Azure pipeline, Change Set, Smartsheet, MS Project, Excel, ServiceNow, Azure DevOps, Jira, Remedy, Salesforce, AIS, Jitterbit, MuleSoft, Boomi, Mond, Clear case, CVS, SVN, PVCS, GitHub,
Project Model: Waterfall, Kanban, Agile
Leadership Traits
- Technical Leadership
- Business Strategy
- Strategic Partnership
- Stakeholder Collaboration
- Talent Attractor & Mentor
- Impeccable Integrity
- Nurturing Innovation
- Result driven
Project Overview
- Started with 500K USD now managing 9M USD, Coco-Cola, Johnson & Johnson, Covetrus, Acilearning, 2-10, Flashglobal, School Specialty, Smartcare, Agile, KANBAN, Waterfall for Green Field Implementation, Product Development, 24
- 7 Application Support, Centre of Excellence, Professional Services, VP Delivery Leader, Program Management, Account Management, Technical Architect, Onsite Coordinator, Technical Lead, Designer, Developer, USA, UK, Australia
Accomplishments
- Built team from scratch and manage team of 125+ staff members.
- Took initiative to create 5 new applications to launch in App Exchange and increase organization branding in Salesforce eco system
- Created delivery accelerators that could act as pitch for the new business proposals and development
- Established practice and account org structure to enable business scalability
- Built business and resource forecast management system from scratch
- Created policies for operational cost management and certification drive
- Lead multinational program delivery to migrate 27 legacy CRMs to one
Software
Boomi
WebMethods
Azure integration Services
MuleSoft
Java
Certification
Salesforce Platform Developer 1
Timeline
Salesforce Platform Developer 1
10-2018
VP Delivery Leader
COREFLEX SOLUTIONS INC
06.2018 - Current
Integration Delivery Leader
CoreFlex Solutions Inc
01.2016 - 06.2017
Technical Architect
FISERV INC
01.2015 - 01.2016
Integration Architect
WIPRO TECHNOLOGIES
01.2011 - 01.2015
Associate Projects
COGNIZANT
01.2010 - 01.2011
Software Engineer
TORRY HARRIS
01.2006 - 01.2010
B.E - Computer Science
Visvesvaraya Technological University