Naveen Raj B
Senior Technical Writer
Bengaluru
Summary
Experienced technical writer with a passion for creating high-quality documentation. Seeking senior-level position to leverage expertise in team communication and user understanding. Skilled in clear and concise communication of complex information, with strong knowledge of technical writing principles and best practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
OpenText Corporation
10.2023 - 11.2024
- Authored and maintained comprehensive documentation for AI Operations Management - SaaS, Containerized, and Suite-based products, ensuring alignment with OpenText’s standards for clarity, accuracy, and usability.
- Utilized MediaWiki—OpenText’s proprietary documentation platform—to update and manage technical content across multiple product lines.
- Collaborated closely with cross-functional teams during Agile sprints to refine documentation based on evolving user stories, feature enhancements, and defect resolutions.
- Participated in SAFe (Scaled Agile Framework) training to enhance collaboration and delivery within enterprise-scale Agile environments.
- Contributed to continuous documentation improvement by integrating feedback from SMEs, QA teams, and product owners, supporting OpenText’s commitment to high-quality information delivery.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
Senior Technical Writer
AgilizTech Software Services Pvt. Ltd.
10.2022 - 10.2023
- Spearheaded creation of policy procedures using console and CLI methods for AWS, Azure, and GCP.
- Authored comprehensive how-to guides for Azure and AWS services.
- Developed internal documentation, IT support manuals, process docs, and PowerPoint presentations.
- Provided detailed functional descriptions for JSON/Python policies.
- Reduced customer support inquiries by 15% by producing easy-to-understand troubleshooting guides and FAQs for end users.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
Contributor Technical Writing
Sabre Technologies
05.2013 - 04.2022
- Created and updated documentation including User Manuals, Developer’s Guides, and Quick Start Guides.
- Produced Online Help and Java Help using RoboHelp and MadCap Flare.
- Generated End-to-End documents, Release Notes, Installation Guides, and Training Materials.
- Collaborated on project documentation and customer notifications via Send Word Now (SWN).
- Created Mimic Videos and maintained documentation via JIRA and Rally.
- Published documentation for REST and SOAP API Reference document on Sabre Dev Studio.
- Collaborated effectively across departments to achieve common goals while maintaining individual accountability.
Technical Writer
IHS Inc. (via Alp Consultants)
09.2011 - 05.2013
- Reviewed and updated documentation including User Manuals, Developer’s Guides, and Quick Start Guides.
- Created online help and CHM files with RoboHelp; maintained internal site documentation.
- Generated newsletters and training content; collaborated on new documentation projects.
- Participated in documentation planning to align with project requirements.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
Technical Writer
Kalki Communication Technologies Ltd.
02.2011 - 08.2011
- Authored documents including User Manuals, Data Sheets, Application Notes, White Papers, and Brochures.
- Maintained documentation in the SVN repository and internal websites.
- Created educational materials and marketing brochures.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
Team Manager
Focus India Pvt. Ltd. (Nuance Communications, Inc)
06.2008 - 07.2010
- Proofread voicemail transcripts; ensured quality and accuracy.
- Trained and managed a team of 30; worked with clients like Vonage, AT&T Jott, and Verizon.
- Prepared training materials and participated in hiring processes.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Quality Engineer
Unique Instruments and Manufacturers
08.2005 - 12.2008
- Calibrated mechanical instruments and prepared reports.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
Education
Bachelor of Computer Applications - Computer Applications Development
Karnataka State Open University
Bengaluru, India07-2016
Diploma - Mechanical Engineering
S.J.M. Polytechnic
Chitradurga, India06-2005
Skills
Proficiency in Authoring Tools: Highly skilled in utilizing authoring tools including RoboHelp and MadCap Flare, as well as Contributor, Mimic, and Analyzer, for streamlined and effective content creation
Innovative Problem-Solving: Demonstrated ability to craft documents that provide imaginative and innovative solutions to complex problems, showcasing a deep understanding of technical concepts
End-to-End Document Lifecycle Management: Confidently managed the Document Development Life Cycle from inception to publication, ensuring meticulous quality assurance
Effective Client and Stakeholder Communication: Proficiently engaged with clients, Subject Matter Experts, and business executives, fostering productive collaborations and aligning documentation with organizational goals
Adaptability and Technological Agility: Proven ability to adapt, learn, and implement ever-evolving technologies and stay current in rapidly changing fields, ensuring the relevance and effectiveness of documentation
Team Leadership: Skillfully managed a team of 30 voicemail transcription associates, consistently achieving targeted productivity and quality standards
Certification
Completed Advanced Technical Writer Training Course from Winprotech Solutions, Jayanagar, Bangalore.
References
Shivakumar, Manager, Technical Writing - IE ITOM, OpenText, Bangalore
Timeline
Senior Technical Writer
OpenText Corporation
10.2023 - 11.2024
Senior Technical Writer
AgilizTech Software Services Pvt. Ltd.
10.2022 - 10.2023
Contributor Technical Writing
Sabre Technologies
05.2013 - 04.2022
Technical Writer
IHS Inc. (via Alp Consultants)
09.2011 - 05.2013
Technical Writer
Kalki Communication Technologies Ltd.
02.2011 - 08.2011
Team Manager
Focus India Pvt. Ltd. (Nuance Communications, Inc)
06.2008 - 07.2010
Quality Engineer
Unique Instruments and Manufacturers
08.2005 - 12.2008
Bachelor of Computer Applications - Computer Applications Development
Karnataka State Open University
Diploma - Mechanical Engineering
S.J.M. Polytechnic