Santosh Kumar Swain
Sr. Technical Writer
Bangalore
Summary
Highly organized and innovative Technical Writer with 8.7 Years of experience in writing high-quality both hardware and software technical documentation, templates and user guides/manuals to clearly and efficiently explain highly complex systems and processes.
Overview
9
9
years of professional experience
Work History
Senior Technical Writer
AKKA Technologies Pvt Ltd (AKTPL) India Pvt Ltd
Bangalore
03.2021 - Current
- Creation and revision of the User Manual, Release Notes and Instruction Guide for SAP Application used by automotive spare parts industry and automotive operator.
- Participate in SME interviews discussion with other Technical Writers and discuss the requirements of the manual.
- Responsible to gather the required inputs from the developing team, cloud-based source, web/wiki search, online help and reference documents.
- Create the template and format for the document with styles guides (both structured and non-structured) i.e., Table of Contents, Overviews, Tutorials for each Features, Captions, Hyperlinks, Index and Glossary Appendix in the XML and HTML based authoring tool.
- Create diagrams, flow charts and other instructional graphics.
- Apply standard technical English writing guidelines for the user manuals.
- Perform all responsibilities as technical writer as per Document Development Life Cycle (DDLC).
- Ensure the accuracy of content by conducting multiple quality reviews.
- Creation of lesson learnt, contributing to ongoing project improvements and generating quality reports.
Technical Writer
Tech Mahindra Limited
Bangalore
11.2018 - 02.2021
- Create User Manuals and Instructions Guides for different versions of applications for antivirus, mobile pass applications.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Proofread copy written by colleagues to correct technical requirement, spelling, punctuation and grammar.
- Analyzed developments in field to update instruction literature.
- Communicated with customer representatives for feedback and distribution.
- Presented new technology and drafted white papers and other technical documents to complete packages.
Associate Technical Writer
Capgemini Technology Services India Limited
Bangalore
06.2017 - 11.2018
- Create the technical workflows, dataflow, network transform diagrams for the networking system.
- Collaborated with various line of business, business analysts, technical (database, client server, maintenance programmer, AIX/LNX, windows department) to achieve the technical content.
- Technical documents includes: Disaster Recover Test Plan, Operational Readiness Documents and Internal Technical Procedure.
- Conduct research, gathered information from multiple sources and presented result.
- Perform all responsibilities as technical writer as per Document Development Life Cycle (DDLC).
- Ensure the accuracy of content by conducting multiple reviews.
Technical Data Engineer
Cades Studec Technologies India Pvt Ltd
Bnagalore
01.2014 - 06.2017
- Develop, maintain and publish end-user documentation for software systems
- Produce 200-page system operator, administrator, user, and system description manuals
- Analyze highly complex technical and functional specifications to determine audience and documentation solutions
- Reduce volume of a dated 900+ page orientation guide to 400 by removing redundancy
- Collaborate with subject matter experts to develop knowledge and understanding of product operations and best practices
- Interact with technical team members such as developers, quality assurance team, and system/software architects.
- Delivered internal training on system enhancements to other departments including customer care, escalations team, and trainers
Education
BE - Aircraft Maintenance Engineering (Mechanical)
06.2012
Associate of Science - Science Education
06.2009
High School Diploma -
06.2007
Skills
- Arbortext Editor (XML Content Management and Authoring Tool)
- Adobe FrameMaker
- Adobe Robohelp
- Madcap Flare
- Atlassian JIRA
- Snagit
- Document Development Life Cycle (DDLC)
- Agile Methodology
- Standard Technical English (STE)
- API Documentation
- Microsoft Manual of Style for Technical Publications (MSTP)
- DITA Based Authroing
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)
Personal Deatils
Address : #12, Chikkadevsandra,
KR Puram, Banaglore, 560036
DOB : 5-June-1992
Gender : Male
Martial Status: Married
PAN: XXXXX2162A
Timeline
Senior Technical Writer - AKKA Technologies Pvt Ltd (AKTPL) India Pvt Ltd
03.2021 - Current
Technical Writer - Tech Mahindra Limited
11.2018 - 02.2021
Associate Technical Writer - Capgemini Technology Services India Limited
06.2017 - 11.2018
Technical Data Engineer - Cades Studec Technologies India Pvt Ltd
01.2014 - 06.2017
Utkal Aerospace And Engineering - BE, Aircraft Maintenance Engineering (Mechanical)
A.S.S College - Associate of Science, Science Education
Raipur High School - High School Diploma,
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