Vibha Sharma
Hyderabad
Summary
Technical Writer with over 10 years of experience in creating customer-focused documentation for technology products, workflow solutions, and AI-enabled features.
Overview
12
12
years of professional experience
Work History
Senior Technical Writer
ServiceNow
Hyderabad
06.2022 - Current
- Designed persona-based and workflow-driven documentation to simplify complex product capabilities for administrators, implementers, and end users.
- Created AI-assisted technical content to accelerate documentation development, improving authoring efficiency and reducing first-draft creation time.
- Mentored writers through content reviews, knowledge sharing, and coaching, while communicating program status to stakeholders using data-informed reports.
- Authored user, administrator, and configuration documentation with a strong focus on real-world use cases, improving product adoption and customer success.
- Acted as lead contributor on large, complex, multi-function initiatives, defining shared objectives and clear plans while proactively resolving blockers.
- Partnered with product managers, developers, designers, QA, and support teams to translate complex features into clear, customer-focused documentation.
- Produced multimedia learning assets, including product overview videos, procedural videos, and infographics, to enhance customer learning and self-service.
- Contributed to release notes, implementation guides, and best-practice documentation for new product capabilities and feature enhancements.
- Conducted content audits and identified documentation gaps, standardizing templates and improving overall content quality across product areas.
Senior Technical Writer
Cognizant Information Technology & Services
Hyderabad
04.2019 - 06.2022
- Delivered comprehensive documentation, including installation guides and user manuals.
- Transformed raw content into user-friendly technical documentation by interviewing subject matter experts.
- Enhanced documentation relevance and accuracy through analysis of support issue trends.
- Collaborated with UX team to identify and prioritize contextual content needs.
- Studied test cases with customer support and implementation teams to improve documentation quality.
- Participated in agile ceremonies, providing constructive feedback during retrospectives.
- Recognized by project manager for managing multiple projects and delivering high-quality documentation.
- Contributed to development of style guide repository as core team member.
Technical Writer
Agility E-Services
Hyderabad
11.2017 - 03.2019
- Documented release notes and user guides, including high-level design guide and customs checklist guide.
- Collaborated with subject matter experts and release team to clarify project requirements during design phase.
- Incorporated feedback from customers and internal teams to enhance documentation quality.
- Ensured final documents adhered to usability standards and complied with established guidelines.
Technical Writer
Biotechno Labs
Hyderabad
05.2014 - 12.2015
- Outlined key project team responsibilities for streamlined operations.
- Documented precise publication summaries, emphasizing essential elements.
- Analyzed and verified existing documentation, correcting discrepancies to uphold quality standards.
- Maintained clinical development materials and compliance trackers, ensuring regulatory adherence.
- Managed multiple document review rounds for accurate, consistent deliverables.
Education
Master of Science - Biotechnology
Sharda University
01-2012
Bachelor of Science - Life Sciences
University of Delhi
01-2010
Certified Technical Writer, TechTotal Soft Systems
HyderabadSkills
- AI tools: Claude, Copilot, Writer
- Authoring tools: Oxygen XML Author, PTC Arbortext Editor 81, Adobe RoboHelp, Google Docs, Adobe FrameMaker, and Microsoft Word
- Screen capture tools: Photoshop, SnagIt, PicPick and Snipping Tool
- Video capture tools: TechSmith Camtasia and Adobe Captivate Flowcharting and diagramming tools Microsoft Visio, Prototyper and Adobe Illustrator
- Content Management System: Microsoft SharePoint
- Other tools: Acrolinx, Team Foundation Server and Windchill
Timeline
Senior Technical Writer
ServiceNow
06.2022 - Current
Senior Technical Writer
Cognizant Information Technology & Services
04.2019 - 06.2022
Technical Writer
Agility E-Services
11.2017 - 03.2019
Technical Writer
Biotechno Labs
05.2014 - 12.2015
Master of Science - Biotechnology
Sharda University
Bachelor of Science - Life Sciences
University of Delhi
Certified Technical Writer, TechTotal Soft Systems