Naveen Rawat
Panchkula
Summary
Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality.
Skilled professional inspired and motivated to help customers build financial independence.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Branch Operations Manager
Utkarsh Small Finance Bank
Chandigarh
01.2025 - 12.2025
- Managed daily branch operations to ensure efficient service delivery.
- Trained staff on banking procedures and customer service best practices.
- Supervised cash handling and transaction accuracy within the branch.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Reviewed customer account information for accuracy and completeness.
- Provided guidance on best practices for handling difficult customers or situations.
- Organized daily workflow to maximize efficiency and productivity.
- Performed routine audits of branch operations to identify areas for improvement.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Ensured compliance with banking regulations and policies.
- Implemented new operational procedures to enhance customer experience.
- Collaborated with IT department to troubleshoot technical issues related to banking systems.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
PGD In Banking And Finacial Services - PO Program
IPB
01.2025 - 01.2026
MA - economics
PU
12.2021 - 01.2026
BA -
Panjab University
12.2017 - 01/2021
12th -
Kendriya Vidyalaya Zirakpur
zirakpur 04.2015 - 03.2016
Kendriya Vidyalaya Zirakpur
Zirakpur, IndiaSkills
- Dedicated and Disciplined
- Trustworthy
- Staff training
- Customer service
- Regulatory compliance
- Relationship building
- Compliance reviews
- Compliance reporting
- Operations management
- Risk mitigation
- Decision-making
Certification
DCA from HARTRON
NISM Certfied
SP Certfied
Hobbies and Interests
- Listening Music
- Reading Books
- Learning new things
- Traveling
Disclaimer
I hereby declare that all above information is in correct with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars.
Languages
- English
- Hindi
Personal Information
- Father's Name: RAGHUBIR SINGH
- Mother's Name : KANTA DEVI
- Date of Birth: 18/03/1999
- Gender: Male
- Marital Status: Single
Languages
English
Upper Intermediate
B2
Program
- I had enrolled in the IPB - Utkarsh PO Program and was part of 1st Batch , trying of which conducted in Baddi University, Baddi , HP.
- 4 months Classroom training was conducted in Baddi
- 2 Months Internship Completion done from June 2024 to July 2024.
- 6 Months On the Job Training done from July 2024 to Dec 2024
- Full time as BOM from Jan 2025 to Dec 2025 .
Timeline
Branch Operations Manager
Utkarsh Small Finance Bank
01.2025 - 12.2025
PGD In Banking And Finacial Services - PO Program
IPB
01.2025 - 01.2026
MA - economics
PU
12.2021 - 01.2026
BA -
Panjab University
12.2017 - 01/2021
12th -
Kendriya Vidyalaya Zirakpur
04.2015 - 03.2016
Kendriya Vidyalaya Zirakpur