Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Personal Information
Timeline
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KIRAN

ROHTAK

Summary

Dynamic banking professional with extensive experience at HDFC Bank, excelling in transaction authorization and risk management. Proven track record in enhancing customer relationships through effective cross-selling strategies. Adept in compliance oversight and cash management, delivering exceptional service while optimizing processes to drive branch revenue. Highly motivated and adaptable in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Teller CUM Authorizer

HDFC BANK LIMITED
Rohtak
02.2023 - Current
  • Managed CTS clearing operations to ensure timely processing and compliance.
  • Oversaw CMS cheque and cash operations, maintaining accurate ledger entries.
  • Administered bank guarantee-related operations for effective risk management.
  • Cultivated cross-selling opportunities to strengthen relationships with existing customers.
  • Provided exceptional customer service to resolve walk-in inquiries promptly.
  • Facilitated forex transactions to meet client needs efficiently.
  • Authorized transactions for customers and ensured compliance with policies.
  • Processed deposits, withdrawals, and loan payments accurately and efficiently.
  • Managed cash drawer, balancing daily transactions and maintaining security standards.
  • Trained new tellers on procedures, systems, and customer service techniques.
  • Monitored account activity to identify potential fraud or discrepancies promptly.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Maintained accurate records of customer interactions and transactions.

SM

Max Life
09.2022 - 02.2023
  • Handling branch insurance leads
  • Dealing with branch for increase leads
  • Handling customer issue regarding policy
  • Policy issuance and claim process

Sales Manager

Star Health and Allied Insurance (Banka Channel PNB BANK LIMITED)
Rohtak
07.2021 - 09.2022
  • Handling branch insurance leads
  • Dealing with branch for increase leads
  • Handling customer issue regarding policy
  • Policy issuance and claim process

CSO

Equitas Small Finance Bank
10.2019 - 07.2021
  • Managed clearing operations for cts transactions to ensure efficiency.
  • Oversaw CMS cheque and cash operations, maintaining accuracy and compliance.
  • Enhanced customer relationships through effective cross-selling strategies.
  • Sold investment products including current accounts and savings accounts.
  • Provided exceptional customer service to resolve walk-in client issues promptly.

Officer (Cash & Remittance)

INDUSIND BANK
06.2014 - 02.2017
  • Managed clearing operations for CTS to ensure compliance and efficiency.
  • Oversaw cheque and cash operations for CMS to streamline processes.
  • Generated retail Forex business, driving increased revenue for branch.
  • Cross-sold investment products, enhancing relationships with existing customers.
  • Provided exceptional customer service to resolve walk-in inquiries promptly.
  • Handled Forex transactions to facilitate international trade operations.

Education

BTECH - Electrical, Electronics and Communications Engineering

MDU
Bahadurgarh
01.2013

DIPLOMA IN TECH - Electrical, Electronics And Communications Engineering

TECHNICAL BOARD OF PANCHKULA
Bahadurgarh
01.2010

Matriculation -

HBSE
Bhiwani
01.2006

Skills

  • Finacle and Oracle Flexcube
  • Transaction authorization
  • Cash management
  • Risk management
  • Customer service
  • Cross-selling strategies
  • Compliance oversight
  • Banking ethics
  • Regulatory compliance
  • Accounting systems
  • Banking laws and regulations
  • Retail and back office operations
  • Microsoft Office proficiency
  • Presentation skills
  • Internet research
  • Motivation and adaptability
  • Process optimization

Accomplishments

  • Active involvement in various contests of branch to promote branch business and helping the bank to achieve the desired goal
  • Active participation in School Assembly events organized by school
  • Certificate of appreciations was achieved by me for the enhancement of deposits in the account
  • Achieved various cluster & circle level contest in Life insurance & D-mat accounts

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the abovementioned particulars.

Personal Information

  • Husband's Name: Naveen
  • Date of Birth: 12/28/91
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Teller CUM Authorizer

HDFC BANK LIMITED
02.2023 - Current

SM

Max Life
09.2022 - 02.2023

Sales Manager

Star Health and Allied Insurance (Banka Channel PNB BANK LIMITED)
07.2021 - 09.2022

CSO

Equitas Small Finance Bank
10.2019 - 07.2021

Officer (Cash & Remittance)

INDUSIND BANK
06.2014 - 02.2017

BTECH - Electrical, Electronics and Communications Engineering

MDU

DIPLOMA IN TECH - Electrical, Electronics And Communications Engineering

TECHNICAL BOARD OF PANCHKULA

Matriculation -

HBSE
KIRAN