KIRAN
ROHTAK
Summary
Dynamic banking professional with extensive experience at HDFC Bank, excelling in transaction authorization and risk management. Proven track record in enhancing customer relationships through effective cross-selling strategies. Adept in compliance oversight and cash management, delivering exceptional service while optimizing processes to drive branch revenue. Highly motivated and adaptable in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Teller CUM Authorizer
HDFC BANK LIMITED
Rohtak
02.2023 - Current
- Managed CTS clearing operations to ensure timely processing and compliance.
- Oversaw CMS cheque and cash operations, maintaining accurate ledger entries.
- Administered bank guarantee-related operations for effective risk management.
- Cultivated cross-selling opportunities to strengthen relationships with existing customers.
- Provided exceptional customer service to resolve walk-in inquiries promptly.
- Facilitated forex transactions to meet client needs efficiently.
- Authorized transactions for customers and ensured compliance with policies.
- Processed deposits, withdrawals, and loan payments accurately and efficiently.
- Managed cash drawer, balancing daily transactions and maintaining security standards.
- Trained new tellers on procedures, systems, and customer service techniques.
- Monitored account activity to identify potential fraud or discrepancies promptly.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Maintained accurate records of customer interactions and transactions.
SM
Max Life
09.2022 - 02.2023
- Handling branch insurance leads
- Dealing with branch for increase leads
- Handling customer issue regarding policy
- Policy issuance and claim process
Sales Manager
Star Health and Allied Insurance (Banka Channel PNB BANK LIMITED)
Rohtak
07.2021 - 09.2022
- Handling branch insurance leads
- Dealing with branch for increase leads
- Handling customer issue regarding policy
- Policy issuance and claim process
CSO
Equitas Small Finance Bank
10.2019 - 07.2021
- Managed clearing operations for cts transactions to ensure efficiency.
- Oversaw CMS cheque and cash operations, maintaining accuracy and compliance.
- Enhanced customer relationships through effective cross-selling strategies.
- Sold investment products including current accounts and savings accounts.
- Provided exceptional customer service to resolve walk-in client issues promptly.
Officer (Cash & Remittance)
INDUSIND BANK
06.2014 - 02.2017
- Managed clearing operations for CTS to ensure compliance and efficiency.
- Oversaw cheque and cash operations for CMS to streamline processes.
- Generated retail Forex business, driving increased revenue for branch.
- Cross-sold investment products, enhancing relationships with existing customers.
- Provided exceptional customer service to resolve walk-in inquiries promptly.
- Handled Forex transactions to facilitate international trade operations.
Education
BTECH - Electrical, Electronics and Communications Engineering
MDU
Bahadurgarh01.2013
DIPLOMA IN TECH - Electrical, Electronics And Communications Engineering
TECHNICAL BOARD OF PANCHKULA
Bahadurgarh01.2010
Matriculation -
HBSE
Bhiwani01.2006
Skills
- Finacle and Oracle Flexcube
- Transaction authorization
- Cash management
- Risk management
- Customer service
- Cross-selling strategies
- Compliance oversight
- Banking ethics
- Regulatory compliance
- Accounting systems
- Banking laws and regulations
- Retail and back office operations
- Microsoft Office proficiency
- Presentation skills
- Internet research
- Motivation and adaptability
- Process optimization
Accomplishments
- Active involvement in various contests of branch to promote branch business and helping the bank to achieve the desired goal
- Active participation in School Assembly events organized by school
- Certificate of appreciations was achieved by me for the enhancement of deposits in the account
- Achieved various cluster & circle level contest in Life insurance & D-mat accounts
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the abovementioned particulars.
Personal Information
- Husband's Name: Naveen
- Date of Birth: 12/28/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Teller CUM Authorizer
HDFC BANK LIMITED
02.2023 - Current
SM
Max Life
09.2022 - 02.2023
Sales Manager
Star Health and Allied Insurance (Banka Channel PNB BANK LIMITED)
07.2021 - 09.2022
CSO
Equitas Small Finance Bank
10.2019 - 07.2021
Officer (Cash & Remittance)
INDUSIND BANK
06.2014 - 02.2017
BTECH - Electrical, Electronics and Communications Engineering
MDU
DIPLOMA IN TECH - Electrical, Electronics And Communications Engineering
TECHNICAL BOARD OF PANCHKULA
Matriculation -
HBSE