PRATHMESH ANKUSH GHADI
1001 / B ,Vishnu Bhavan CHS, Kokan Nagar, Bhandup (W), Mumbai
Summary
Seasoned Teller Authorizer bringing robust experience in banking procedures, compliance, and risk management. Possess strong skills in customer service, cash handling, and transactional accuracy. Demonstrated success in improving operational efficiency and enhancing customer satisfaction levels. Known for keen analytical abilities and problem-solving acumen.
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
7
7
years of professional experience
Work History
Teller Authorizer
HDFC BANK LTD
06.2025 - Current
- Ensured compliance with banking regulations and internal policies.
- Assisted customers with account inquiries and transaction issues.
- Authorized cash disbursements and transactions for customer accounts.
- Managed vault operations and maintained accurate cash balances.
- Collaborated with team members to improve service efficiency and accuracy.
- Conducted audits of daily transactions to ensure security and integrity.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Ensured appropriate paperwork was completed accurately by tellers prior to authorization of transactions.
- Provided assistance during peak periods to reduce wait times for customers.
- Reviewed and authorized teller transactions to ensure accuracy, compliance with policies and procedures, and customer satisfaction.
- Participated in branch marketing campaigns aimed at increasing customer base.
- Monitored transaction activities for potential fraudulent activity or suspicious behavior.
Customer Care Executive – Teller
HDFC BANK LTD
03.2023 - 05.2025
- Processed customer transactions accurately and efficiently at a busy financial institution.
- Maintained cash drawer integrity through regular balancing and reconciliation.
- Promoted bank services to enhance customer engagement and satisfaction.
- Educated customers on digital banking tools for enhanced convenience and security.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Assisted customers in opening new accounts and completing required paperwork.
PERSONAL BANKER
HDFC BANK LTD
12.2021 - 02.2023
- Assisted clients with account openings and financial product inquiries.
- Provided personalized banking solutions to meet customer needs.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
CSO- CURRENT ACCOUNT SALES OFFICER
HDFC BANK
12.2018 - 12.2021
- Current Account Opening.
- Saving Account Opening.
- Good Communication Skills.
- Cross sale of Product (Demat A/c, Insurance, Loans, EDC Machine, Credit Cards, Forex Card) from branch walk-in customer.
- Taking care of service related issues
- Quality Service.
- Maintain Good Business Relations with Clients.
Education
Master of Commerce - Commerce Stream
Mumbai University
01.2021
T.Y.B.com - Commerce Stream
Mumbai University
01.2017
H.S.C. - Commerce Stream
01.2014
S.S.C. -
01.2012
Skills
- MS office
- Oracle FLEXCUBE
- CRM
- MS-CIT
- Tally ERP 90
- Digital banking education
- Time management
- Banking software proficiency
- Currency conversion
Personal Information
- Date of Birth: 18-Jun-1997
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- Marathi
- Hindi
- English
Disclaimer
I hereby declare that the above given information is true as per I know and with proper documents.
Timeline
Teller Authorizer
HDFC BANK LTD
06.2025 - Current
Customer Care Executive – Teller
HDFC BANK LTD
03.2023 - 05.2025
PERSONAL BANKER
HDFC BANK LTD
12.2021 - 02.2023
CSO- CURRENT ACCOUNT SALES OFFICER
HDFC BANK
12.2018 - 12.2021
Master of Commerce - Commerce Stream
Mumbai University
T.Y.B.com - Commerce Stream
Mumbai University