Apoorve Goel
Meerut
Summary
Developed strong customer service and financial transaction skills in fast-paced banking environment. Adept at ensuring compliance with banking regulations and maintaining accurate records. Seeking to transition into new field to leverage these skills for impactful contributions and professional growth.
Experienced with authorizing and verifying financial transactions in banking environment. Utilizes strong customer service skills to ensure client satisfaction and compliance with banking regulations. Track record of problem-solving and attention to detail, leading to secure and efficient transaction processes.
Overview
8
8
years of professional experience
8057
8057
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Teller Authorizer
HDFC Bank
11.2024 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Identified potential fraudulent activities, protecting customers and the bank from losses.
- Resolved complex account issues promptly, demonstrating strong problem-solving skills and attention to detail.
- Handled high volumes of financial transactions during peak hours while maintaining accuracy and efficiency.
Customer Experience Executive
Hdfc Bank Ltd
05.2022 - 11.2024
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Built customer confidence by actively listening to concerns and giving resolutions.
Account Officer
Swami Vivekanand Subharti University
11.2016 - 04.2022
Education
M.Com -
Chaudhary Charan Singh University
Meerut, India06-2018
B.Com -
Chaudhary Charan Singh University
Meerut, India06-2015
XII - Accounting And Finance
Guru Tegh Behadur Public School
Meerut, India05-2012
X -
St. Francis Convent School
Meerut, India05-2010
Skills
Good communication and presentation skills
Financial record keeping
Cash handling expertise
Banking software proficiency
Sales and Cross-selling
Electronic funds transfer
Certification
2020, Banking and Finance, Lingaya’s Lalita Devi Institute of Management and Sciences
Personal Information
- Father's Name: Mr. Rashmikant Aggarwal
- Date of Birth: 04/27/94
- Nationality: Indian
- Marital Status: Married
Individual Skill Set
- Good communication and presentation skills
- Comfortable with travel for long periods
- Personal integrity and commitment to deadlines
- Can converse in English and Hindi language
Timeline
Teller Authorizer
HDFC Bank
11.2024 - Current
Customer Experience Executive
Hdfc Bank Ltd
05.2022 - 11.2024
Account Officer
Swami Vivekanand Subharti University
11.2016 - 04.2022
M.Com -
Chaudhary Charan Singh University
B.Com -
Chaudhary Charan Singh University
XII - Accounting And Finance
Guru Tegh Behadur Public School
X -
St. Francis Convent School
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Vignesh HanglurVignesh Hanglur
Deputy Manager at HDFC LTD/ HDFC BANK LTDDeputy Manager at HDFC LTD/ HDFC BANK LTD
Ramesh GollaRamesh Golla
Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)
BENOY MATHEWBENOY MATHEW
Personal Banker at HDFC BankPersonal Banker at HDFC Bank
ANURAG AGRAWALANURAG AGRAWAL
Urban Head at Berger Paints India LTDUrban Head at Berger Paints India LTD