
US Healthcare process professional with experience in insurance eligibility and benefits verification, prior-authorization checks, client coordination, and denial-related support
• Verified patient insurance eligibility and benefits for physical therapy services using STEDI and other payer portals.
• Reviewed procedure codes and payer requirements to determine whether prior authorization was required.
• Verified eligibility and benefits for mental health services by contacting insurance providers.
• Confirmed coverage details and procedure-code-specific prior-authorization requirements, including whether authorization was needed.
• Handled high-volume verification tasks with 98%+ accuracy.
• Received Employee of the Month recognition for client handling and process adherence.
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.