Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Naveen Kumar N

Key Account Executive
Bengaluru

Summary

Dynamic Key Accounts Executive with a proven track record at ITC Limited, excelling in relationship management and key account growth. Skilled in performance tracking and CRM proficiency, I enhanced customer satisfaction and maintained high fill rates, driving significant revenue growth while leading a team of 15 sales professionals across India.


Overview

8
8
years of professional experience
5
5
Languages

Work History

Key Accounts Executive

ITC Limited
10.2024 - Current
  • Handling all India food Supply for Flipkart Grocery and Q com
  • Taking care of about 20-25 Cr food stocks supply in all india
  • Maintaining availability of all the food SKU's pan India in online platform
  • Maintained ongoing communication channels with key account representatives, keeping them informed about product updates, promotions, and other relevant news.
  • Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Responsible for maintaining the fill rates to maximize the sell in volume
  • Master correction of the PO’s & price changeover of any sku’s should be informed to the account for less amendment issue
  • Handling a team of about 15 sales personals all over India for proper execution of stocks/shipments & 4 peoples in processing team for timely processing of purchase orders.
  • Handling & maintaining the product assortment by coordinating with respective brand managers
  • New code creation when the account DC is opening on new location by aligning with the branch team & finance
  • Close coordination with the finance team for timely release of the funds & remittance from the account side so that business will not hampered
  • Collaborated with cross-functional teams to develop innovative strategies for key account growth.


Team Leader

Flipkart Internet Private
05.2021 - 10.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Category Inventory and Inbound Planning and Vendor Management.
  • Managing the vendor operations smoothly for all our Retail vendors/Brands which would include handling of scenarios around scheduling of inventory, Purchase order related queries, payment related issues, return of non-selling inventory etc.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Coordinate and analyze vendor performance to secure good fill rates that match company OKRs.
  • Conduct periodic meetings and maintain relations with suppliers/Key account Managers to secure timely
    in-stock as per the plan.
  • Plan and ensure stock availability consistently during promotional and special campaigns like Big Billion
    day, Dasara Sale, Deepavali Sale, Etc.
  • Coordinate extensively with internal Flipkart stakeholders and outsourced operations vendors to support
    multiple retail vendors or brands, The internal Flipkart stakeholders would include BizFin Team, KAM’s
    and Warehouse ops.
  • Ownership of Day-to-Day operations to ensure all performance and other deliverables are met by the
    partners as per the agreed SLA.
  • Facilitate weekly, monthly and quarterly review meetings with the partner teams.

Executive

Varuna Warehousing Private Limited.
08.2019 - 05.2021
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Planning and Coordination with customer
  • Productivity measurement –Effective utilization of resource
  • On time submission of reports
  • Ensure all inbound and outbound to be complete in the shift only.
  • Handling the inventory department (BC, Cycle count)
  • Ensure cycle count and variance report to closed on the same day.
  • Manage floor operation and effective in controlling manpower.
  • All in- warding the goods should be stored on the same day.
  • Support to Manager on all operational KPI.

Executive

DTDC 3pl and Fulfilment Centre
11.2017 - 06.2019
  • Handling Puma Brand B2B & B2C Operation
  • Manage and monitor the inwards & outwards as per the Management requirements.
  • Handling the inventory department (BC, Cycle count )
  • Working close with W/H and operations team to ensure smooth flow and execution of orders received and timely dispatch.
  • Meeting the SLA as per the client’s expectation & Meeting with client everyday morning and evening.
  • Conducting hurdle meeting twice a day in all the department.
  • Daily planning of Dispatches and checking the orders
  • Consistently System monitoring & controlling for 100% CPT performance (getting all customer shipments processed within given deadline)
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.

Supervisor

Flipkart India Pvt Ltd.
05.2017 - 10.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Managing the overall Manpower in the WH 120 Manpower
  • Responsible for 3pl training, motivating and supervising the staff
  • Preparing MIS reports and presenting same to the higher ups.
  • Co-operative about working environment.
  • Maintained 100% fill rate on same day.

Education

Bachelor of Commerce -

Vivekananda Degree College
Bengaluru, India
04.2001 -

Skills

Relationship management

Performance tracking

CRM proficiency

Data-driven insights

Client onboarding

Key account management

Client relationship building

Software

SAP

MS Office

Timeline

Key Accounts Executive

ITC Limited
10.2024 - Current

Team Leader

Flipkart Internet Private
05.2021 - 10.2024

Executive

Varuna Warehousing Private Limited.
08.2019 - 05.2021

Executive

DTDC 3pl and Fulfilment Centre
11.2017 - 06.2019

Supervisor

Flipkart India Pvt Ltd.
05.2017 - 10.2017

Bachelor of Commerce -

Vivekananda Degree College
04.2001 -

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Naveen Kumar NKey Account Executive