OS - Windows/Linux
Naveen Kumar V N S
Assistant Manager
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
14
14
years of professional experience
3
3
Languages
Work History
Application & Technical Support
Teamlease(Client- Axis Bank)
08.2016 - Current
- Handle all technical issues such as Infrastructure issues (Servers/Hardware & Network etc), applications issues, etc
- L1 support for account opening through digital platform and technical Support for different mobile/web applications
- Managing tickets raised for different technical/process related issue using ticket management system.
- Providing E2E service with Infrastructure/application Readiness to end uses of around 113 branches across Bangalore Circle
- Coordination between End-Users from different stakeholder channels (Sales ,Salary, RM, CO Team) for smooth running of all application specially for account opening/BYOD/VCIP
- Guiding End users for different mobile/web apks –Outlook, CRM, Sakham, Secure Hub, Intune Company Portal ,Engage pro,Teams ,Casatabon ,TabSME ,OneAxis , Support and Others
- Identifying/gather the android apks bugs & share the detailed RCA report with concerned Team
- Conducting Training for Account sourcing for End user/supervisors on new Update in mobile apk/digital web links and ensuring SOP is being followed by end user and also take care of compliance activities raised Advanced Software OS - Windows/Linux Upper intermediate DBMS - mySQL/Oracle Upper intermediate MS Office Advanced 2016-08 - Current
- Generating MIS reports as per different Technical drills and Sales Business
Application Support Engineer
MShift
02.2010 - 01.2016
- Project : Mshift’s Mobile Browser Banking Applications
- Product Overview:
- Mshift’s Mobile Banking Applications are the banking web frames provided for Mshift’s clients which are major Banking and Financial Credit Unions located in United States.
- There are over 300 Financial Credit Unions which use this product to enhance their Institution’s banking facilities.
- All these 300 above clients are given with Maintenance, Support and Upgrade facilities for major Banking and Financial Credit Unions located in United States.
- Roles & Responsibilities:
- Involved in designing and development of Mobile Browser banking for various clients, using MShift Mobile SDK and net beans
- Involved in Maintenance, Support and Upgrade phases of the product.
- Involved in integrating third party applications like Bill Pay, Credit Card and ATM Locators.
- Testing the application.
- Worked closely with QA and Support to resolve issues.
- Well versed with banking security requirements.
- Worked with Support to define requirements identify and diagnose issues.
- Diagnosed and resolved end-user issues.
- Provide one-on-one end user problem resolution over the phone
- Some of the working clients:
- 1880bank
- AchievaCU
- AdvantageOne
- AmericanBank
- Augusta Metro FCU
- Deerwood
- Dean Bank
- Financial Center Credit Union
- First Choice America CU
- YCCU
Education
Master of Science - Computer Applications
Godavari Engineering Institute of Technology
Rajamundry 04.2001 -
Bachelor of Science - Computers
ABN & PRR Degree College
Kovvur 04.2001 -
High School Diploma -
Jawahar Navodaya Vidyalaya
Pedavegi 04.2001 -
Skills
Putty, CMRC
Remote Desktop, Win SCP, FTP
Android base application - CASA, TABSME, CRM
Web base application - Instakit Manager, Eform IBPS
Web base application - Saksham, Finacle
Ticket Managing Tool - Unidesk
UAM(User access management)
Software
MS Office
Interests
Listening to music
Reading newspapers/magazines
Listening to music, Reading Newspapers, and magazines
Listening to music: uplifting, diverse. Reading newspapers/magazines: informative, insightful. Both provide relaxation, knowledge, and . opportunities for personal growth
Timeline
Application & Technical Support
Teamlease(Client- Axis Bank)
08.2016 - Current
Application Support Engineer
MShift
02.2010 - 01.2016
Master of Science - Computer Applications
Godavari Engineering Institute of Technology
04.2001 -
Bachelor of Science - Computers
ABN & PRR Degree College
04.2001 -
High School Diploma -
Jawahar Navodaya Vidyalaya
04.2001 -