Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

NAVIN SHIVAL

Pune

Summary

Delivery Lead with expertise in enhancing workflow efficiency and boosting team morale. Proven track record in formulating strategies that elevate customer satisfaction and streamline resource allocation in dynamic settings.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Lead

Tenerity India Pvt. Ltd.
Pune
10.2019 - Current
  • Ensured timely and accurate service by overseeing delivery operations.
  • Implemented enhancements in processes to improve overall workflow efficiency.
  • Developed effective strategies to elevate customer satisfaction ratings.
  • Trained new team members on best practices and delivery processes.
  • Optimized resource allocation by coordinating schedules for all team members.
  • Promoted a collaborative environment, enhancing team morale and productivity.
  • Maintained clear communication with clients to resolve concerns and share updates.

Associate Services Consultant

Allscripts
Pune
06.2018 - 10.2019
  • Led global managed services project management operations, overseeing creation, allocation, and monitoring in CA Clarity v14.2 and Oracle eBusiness Suite.
  • Served as primary contact for PMO inquiries, delivering project management best practices and tracking deliverables.
  • Administered Service Desk functions, resolving tickets through Service Now and ensuring project alignment with business units.
  • Prepared operational reports for senior management to facilitate decision-making.
  • Recognized for leading unfunded process ownership initiatives and implementing transitions for non-billable teams.

Project Engineer

Wipro Ltd
Pune
07.2013 - 06.2018
  • Maintained and prepared monthly Ageing Report for DIR/MDR level.
  • Calculated capacity optimization for team efficiency.
  • Developed KRI Dashboard to monitor key risk indicators.
  • Managed team master file and planned leave tracker for resource allocation.
  • Conducted feasibility studies on automation for process improvement initiatives.
  • Automated Excel-based reports to enhance reporting efficiency.
  • Screened profiles and managed end-to-end recruitment process for Analyst roles.
  • Guided new employees in understanding SOPs and technical workflows.

Project Trainee

National Informatics Centre
Pune
01.2012 - 12.2012
  • Supported system testing and user acceptance activities for applications.
  • Coordinated documentation and reporting for various software development projects.

Education

Master of Computer Applications - Information Technology

Bharat Ratna Indira Gandhi College of Engineering
Solapur
06-2012

Skills

  • Process optimization
  • Resource management
  • Team training
  • Data analysis
  • Performance monitoring
  • Conflict resolution
  • Stakeholder management
  • Delivery management
  • Product roadmap
  • Continuous delivery
  • Project scheduling
  • Jira, Confluence, and SharePoint use
  • Reporting tools
  • Scrum master
  • User acceptance testing
  • Release management
  • Team building
  • Documentation preparation

Affiliations

  • Passionate about playing badminton
  • Enjoy traveling to explore natural landscapes and mountainous regions
  • Spin some tunes

Certification

  • Professional Scrum Master - I
  • SAFE Scrum Master
  • Six Sigma Yellow Belt
  • ITIL Foundation in IT Service Management
  • NIIT - Diploma in Information Technology
  • IBM Rational Functional Tester & Rational Quality Manager
  • Diploma in Software Testing

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2

Timeline

Delivery Lead

Tenerity India Pvt. Ltd.
10.2019 - Current

Associate Services Consultant

Allscripts
06.2018 - 10.2019

Project Engineer

Wipro Ltd
07.2013 - 06.2018

Project Trainee

National Informatics Centre
01.2012 - 12.2012

Master of Computer Applications - Information Technology

Bharat Ratna Indira Gandhi College of Engineering

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NAVIN SHIVAL