Navina Jagadeep

• Coordinated resources from stakeholders and mapped out project deliverables.
• Monitored day-to-day operations to meet performance and service expectations.
• Developed strategy to complete the task on time
• Having excellent internal and external stakeholder management, presentation, and communication skills
• Handled Challenging situation and met Client expectation on time
• Understanding customer operation process and implementing accordingly without any delays.
• Managed internal and external resources, ensuring business critical service delivered on time.
• Collaborated with other regions & Teams to get the task on time.
• Collaborated with Third party vendor for Server, OS and DB team managers to provide demand from the ERP Application perspective and formalize Infrastructure trends.
• Provided technical and analytical guidance to team members. Suggested recommendations and took action to direct the analysis and solutions to problems.
• Ensure sound change management, incident management and problem resolution are executed.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

Provide Cost Benefit Analysis (CBA) on selected business processes to assemble input into business case.

Recognize & Action on problems by identifying abnormalities, reporting violations

Identify, analyze, and recommend business systems solutions to management having broad business impact .

Perform the reporting requirements to complete the quarterly SOX attestation. This involves plan/scheduling the quarterly cycles of interaction with various IT stakeholders.

Ensure that all technology resources are productive and aligned to the Business & Tech vision

Support change management at the organizational level.

Apply a structured methodology and lead change management activities. Assess the change impact. Complete change management assessments.

Make continuously cost efficiency

Handling Modules (SAP Basis, SAP FICO, SAP SD, SAP MM and SAP ABAP).

Maintain and prepare existing production processes

Monitoring and Performing the Health Checks of the systems in the entire Landscape.

Analyzing Abap Dumps.

Keeping Trace When ever it is necessary for ECC 6

Monitoring the backups and make sure the backups are Successful.

Production server Performance Analysis

Handling of tickets regarding Spool management and Transport Request

Responsible for daily monitoring

Changing of parameter in OS(UNIX) and SAP level.

Printer configuration in SAP ECC 6.0 and windows

Handling issues related to portals.

PSE Certificate .Implementation of SAP Notes.Validation for DR System.OSS Message creation

Production server Performance Analysis

Monitoring and Performing the Health Checks of the systems in the entire Landscape.

Analyzing Abap Dumps.

Keeping Trace When ever it is necessary for ECC 6

Monitoring the backups and make sure the backups are Successful.

Production server Performance Analysis

Handling of tickets regarding Spool management and Transport Request

Responsible for daily monitoring

Changing of parameter in OS(UNIX) and SAP level.

Printer configuration in SAP ECC 6.0 and windows

Handling issues related to portals.

PSE Certificate .Implementation of SAP Notes.Validation for DR System.OSS Message creation

Production server Performance Analysis