NAVNEET KUMAR
BANGALORE
Summary
Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deputy Manager
INDUSIND BANK
BANGALORE
11.2023 - Current
- Managed day-to-day operations of the branch including staffing schedules and customer service issues.
- New emerging corporate acquisitions and manage account.
- EXIM Trade and FOREX markup on a daily basis.
- Managing HNI trades in terms of remittance and exchange.
- Cash Credit and Overdraft, CGTMSE.
- New onboarding to the bank on regular basis .
- Business loan, secured and unsecured.
Customer Relationship Officer
SMFG CREDIT INDIA
BANGALORE
06.2022 - 08.2024
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Followed up regularly with existing customers in order to assess their satisfaction levels.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
OPRATIONS EXECUTIVE
FINNOVATION TECH SOLUTIONS PVT LTD
BANGALORE
09.2021 - 05.2022
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Maintained accurate records of operational data and documents for audit purposes.
- Managed the procurement of materials needed for daily operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Bachelor of Science - Chemical Physics
ALLAHABAD UNIVERSITY
UTTAR PRADESH08-2021
Skills
- Advance Excel
- Power BI (Beginner)
- Mysql (Advance)
- SAP Finance (Basic operations)
- CRMNext
- ChatGPT
Accomplishments
- Recognised as PAN INDIA half yearly performer in the month of JUlLY 2024.
- Rewarded by Zonal Head in an event of Indusind Bank in the of march 2024.
Certification
- IRDA Certified .
- NISM Certified.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Project (Power BI)
1. Product Sales Data Analysis
Project Idea: Using Power BI to create a dynamic dashboard that allows sales teams to visualize and analyze sales data for different products, customer segments, and regions to optimize sales strategy, forecast sales, and identify growth opportunities.
Description: This project will involve integrating data from various sources, building data models, and creating interactive visualizations and reports using Power BI to provide real-time insights into sales performance, identify trends, and forecast future sales. The dashboard will allow sales teams to drill down into specific products, customer segments, and regions to gain a deeper understanding of sales patterns and inform decision-making.
Timeline
Deputy Manager
INDUSIND BANK
11.2023 - Current
Customer Relationship Officer
SMFG CREDIT INDIA
06.2022 - 08.2024
OPRATIONS EXECUTIVE
FINNOVATION TECH SOLUTIONS PVT LTD
09.2021 - 05.2022
Bachelor of Science - Chemical Physics
ALLAHABAD UNIVERSITY
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