Navneet Sharma

• Managed and maintained accurate customer data including water connections, meter numbers, consumptions history, billing and payment records.
• Handled billing and account-related queries through emails and system-generated tickets, delivering timely non-voice customer support.
• Utilised SAP and SAP C4C for customer data management, billing workflows.
• Prepared and analyzed monthly MIS reports on customer complaints and related data to support operational improvements.
• Perform Data analysis using Excel and Power BI to support decision making.
• Evaluated customer cases and processed leak allowance approvals within the Leak Case Management Team.

KLM Airlines

• Claims
• Managed end-to-end email communication and claim processing for US-based clients, ensuring strict adherence to quality standards.
• Handled refunds and managed customer resolutions via I-Care.
• Operated in a blended process. Processed compensations of damaged lazaary items, delay/cancelled flights.
• Ensured timely delivery of quality efficient work.

Air India Airlines

• Voice Operations - US based Clients.
• Executed end-to-end ticketing procedures, utilising EMDs and cryptic GDS commands to ensure precise and efficient travel booking.
• Ensure timely delivery of quality efficient work.

• Responsible for coordinating project schedules and information with customers.
• Ensured timely delivery of quality efficient work.
• Assigned tasks to internal team and assist with schedule management.
• Ensured standards and requirements of customer.
• Maintaining daily productive data of all coordinators as well as self-performance evaluation.