Summary
Overview
Work History
Education
Skills
Timeline
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Navneet Yadav

Navneet Yadav

Gurgaon

Summary

  • Ambitious customer care executive with dedicated service contributing to the company's growth and profitability. Excellent communication skills, problem resolution, and positive customer experience. Flexible, decisive leader maintaining service, accountability, and training for fast-paced environments.
  • Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research, and time management skills. A solid history of success in fast-paced call centers.

Overview

2
2
years of professional experience

Work History

Customer Care Executive

Amazon
09.2022 - Current
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
  • Analyzed and reported on key performance metrics to senior management.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Customer-service-executive

Majorel
07.2022 - 09.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Education

Bachelor of Commerce - Business Studies, Accountancy, Economics

Raja Mahendra Pratap Singh State University
Aligarh, India
12.2024

Intermediate - Commerce And Maths

Assisi Convent Sr. Sec. School
Etah, India
04.2019

Skills

  • Customer Response
  • Excellent Problem-Solving Abilities
  • Well-Organized
  • Quality Assurance
  • Customer Management Procedures Knowledge
  • Staff Training

Timeline

Customer Care Executive

Amazon
09.2022 - Current

Customer-service-executive

Majorel
07.2022 - 09.2022

Bachelor of Commerce - Business Studies, Accountancy, Economics

Raja Mahendra Pratap Singh State University

Intermediate - Commerce And Maths

Assisi Convent Sr. Sec. School

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Navneet Yadav