Hi, I’m
Navneet Sood
Ghaziabad,UP
Summary
Delivery Head at Tata Consultancy Services Limited with expertise in crafting delivery strategies that optimize efficiency and minimize costs. Proficient in performance metrics and risk assessment, driving continuous improvement initiatives. Proven ability to cultivate high-performing teams focused on operational excellence and exceptional customer service.
Overview
26
years of professional experience
1
Certification
Work History
Tata Consultancy Services LimitedNOIDA
Delivery Head
08.2020 - Current
Job overview
- Developed and implemented comprehensive delivery strategy for successful product launches.
- Established key performance indicators to measure delivery performance, including turnaround times and accuracy rates.
- Implemented process improvements that reduced costs and enhanced delivery efficiency.
- Analyzed customer requirements, identified risks, and developed mitigation solutions.
- Monitored customer service levels to maintain high standards throughout delivery cycle.
- Ensured compliance with relevant laws and regulations governing product delivery.
- Conducted performance reviews to identify improvement areas and provide feedback.
- Optimized profitability through recruitment, training, and management of high-performing sales talent.
Tata Consultancy Services LimitedNOIDA
Program Manager
06.2010 - 07.2020
Job overview
- Developed effective strategies for program execution through cross-departmental collaboration.
- Negotiated scope changes with stakeholders to manage expectations and align deliverables with strategic goals.
- Utilized project management tools to track progress, identify variances, and implement corrective actions.
- Conducted regular program reviews and status updates to promote transparent communication with stakeholders.
- Facilitated change management processes to support stakeholders during program transitions.
Tata Consultancy Services LimitedNOIDA
Technical Manager
08.2004 - 05.2010
Job overview
- Led a team of engineers in designing, developing, implementing, and maintaining computer systems.
- Ensured compliance with industry standards including HIPAA and PCI-DSS.
- Analyzed system requirements to create comprehensive technical specifications documents.
- Evaluated performance metrics to recommend optimizations for improved system efficiency.
- Compiled detailed reports on system performance metrics for senior management review.
- Facilitated client communications to clarify technical limitations and project timelines.
HCL Tech, ACEVA, EON TechGURGAON
Senior Software Engineer
08.1999 - 07.2004
Job overview
- Developed, tested, and maintained software applications utilizing Java technologies.
- Performed unit testing on application components before release.
- Integrated third-party APIs to enhance software functionality and interoperability.
- Mentored junior staff in coding best practices and problem-solving techniques.
- Managed version control systems to ensure codebase integrity.
- Led small development teams, overseeing progress while mentoring junior engineers.
Education
G.B. Pant University of Agriculture & TechnologyPantnagar, Uttranchal
B.TECH from Electrical Engineering (CGPA: 4.582/5)
01-1999
Skills
Program and Delivery management
- Application support
- Incident and problem management
- Service request and change management
- Knowledge and risk management
- Performance metrics and process improvement
- Cost optimization strategies
- Customer satisfaction
- Scrum methodology
- Employee engagement initiatives
- Financial analysis
- Operational excellence
Certification
- ITIL
- Professional Scrum Master(PSM)
- SAFe Agilist
- TCS Certified Estimator
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- TATA Innovista Finalist
- TCS Innovista Champion
- TCS Best Auditor
- TCS Runner-up: Optimizing Run Operations with Hyper-Automation
- TCS Pinnacle
Timeline
Delivery Head
Tata Consultancy Services Limited
08.2020 - Current
Program Manager
Tata Consultancy Services Limited
06.2010 - 07.2020
Technical Manager
Tata Consultancy Services Limited
08.2004 - 05.2010
Senior Software Engineer
HCL Tech, ACEVA, EON Tech
08.1999 - 07.2004
G.B. Pant University of Agriculture & Technology
B.TECH from Electrical Engineering (CGPA: 4.582/5)
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