Navnoor Dhiman
Process Trainer
Hyderabad
Summary
Dynamic FinOps Communication Trainer with a proven track record at Amazon Development Centre India, enhancing team performance and communication through tailored workshops and innovative instructional strategies. Expert in process improvement and vendor relationship management, fostering teamwork and leveraging analytical thinking for effective problem-solving.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
Work History
FinOps Communication Trainer
Amazon Development Centre India
05.2024 - Current
- Program Manage enhanced communication skills by designing and delivering interactive training sessions.
- Created engaging workshops for various industries, leading to improved communication among team members.
- Collaborated with clients to identify specific communication needs and develop customized solutions.
- Promoted a positive learning environment by fostering open dialogue between participants during workshops.
- Managed scheduling and logistics for multiple training sessions while maintaining excellent organization and time management skills.
- Addressed cultural barriers within organizations by incorporating diversity awareness into communication workshops.
- Developed tailored curriculums for diverse audiences, resulting in effective learning experiences.
SPS Process Trainer
Amazon Development Center Pvt. Ltd.
05.2021 - 05.2024
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Primary role is to train associates (New Hire/tenured) in multiple processes and manage metrics in RAMP phase.
- Quarterly process improvement projects are handled with minimum impact of over 500 bps.
- Handle capacity for training team in collaboration with stakeholders from WFM, Operations and hiring teams.
- Gain strong leadership skills by managing projects from start to finish.
- Resolve problems, improved operations and provided exceptional service.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivate interpersonal skills by building positive relationships with others.
- Be adaptable and proficient in learning new concepts quickly and efficiently.
- Participate in team projects, demonstrating an ability to work collaboratively and effectively
SPS Mentor
Amazon Development Center Pvt Ltd
03.2017 - 05.2021
- Primary Contact for Vendor issues in NA/EU region.
- Improvement of AP/AR process to ensure accuracy in VC-Pay skill set.
- Mentoring newly training batches in AP/AR during nesting period.
- Kaizen Six Sigma trained to ensure implementation of process improvement by associates.
- Handling vendor issues primarily related to AP/AR.
- Assisting associates to handle cases in most
efficient manner. - Developed team communications and procuring information for process improvement.
- Resolved multiple problems, improved operations and provided exceptional vendor support.
Project Engineer
Steel Strips Wheels India Pvt. Ltd
01.2015 - 03.2017
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Liaised with company executives and project managers to acquire resources to move projects forward.
- Prepared and reviewed engineering specifications, scopes of work, schedules of payments and other documents.
- Performed constructability reviews consisting of independent, structured assessment of construction bid documents to promote coordination, eliminate ambiguity and minimize project issues.
- Mentored and trained junior engineers in workstation design, fixture design, layout, process, work methods and material handling.
- Gave presentations of completed work to managers.
Education
B Tech - Electronics And Communications Engineering
Guru Nanak Dev Engineering College
Ludhiana 08.2010 - 05.2014
High School Diploma -
Mount Carmel School
Chandigarh 03.2008 - 03.2010
Secondary Education -
Gen. Gurnam Singh Public School
Sangrur 03.1996 - 03.2008
Skills
MS Office
Process improvement
Vendor relationship management
Invoice Processing
Account Payable/Account Receivables
Communication Skills
Project implementation
Teamwork and Collaboration
Analytical and Critical Thinking
Instructional strategies
Subject matter expertise
Video Production
Timeline
FinOps Communication Trainer
Amazon Development Centre India
05.2024 - Current
SPS Process Trainer
Amazon Development Center Pvt. Ltd.
05.2021 - 05.2024
SPS Mentor
Amazon Development Center Pvt Ltd
03.2017 - 05.2021
Project Engineer
Steel Strips Wheels India Pvt. Ltd
01.2015 - 03.2017
B Tech - Electronics And Communications Engineering
Guru Nanak Dev Engineering College
08.2010 - 05.2014
High School Diploma -
Mount Carmel School
03.2008 - 03.2010
Secondary Education -
Gen. Gurnam Singh Public School
03.1996 - 03.2008
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