NAVYA R
Bengaluru
Summary
Senior Fraud Officer with proven expertise in fraud investigation, risk assessment, and regulatory compliance at HSBC Electronic Data Processing India Pvt. Ltd. Developed and executed effective fraud detection strategies, enhancing operational efficiency and mentoring junior officers. Previously served as Senior Credit Analyst at Krazybee Solutions Private Limited, specializing in credit analysis, loan underwriting, and financial analysis utilizing Power BI and Excel. Strong analytical and communication skills facilitate strategic decision-making in financial services.
Overview
7
7
years of professional experience
Work History
Senior fraud officer
HSBC Electronic Data Processing India Private Limited
Bangalore
01.2025 - Current
- Investigated fraudulent transactions using advanced fraud detection tools.
- Analyzed customer accounts to identify suspicious activity patterns.
- Conducted regular audits to ensure compliance with company policies.
- Developed training materials for staff on fraud awareness and prevention.
- Reviewed and approved claims flagged for potential fraud issues.
- Performed credit checks by contacting financial institutions and agencies.
- Drafted reports summarizing investigations into potential fraudulent activities.
- Educated customers on preventative measures against fraudulent activities.
Senior Credit Analyst
Krazybee solutions Private Limited
Bengaluru
09.2023 - 09.2024
- Processed digital business loans for self-employed customers, ensuring adherence to standards and procedures.
- Analyzed credit, capital, capacity, and collateral to determine loan eligibility.
- Conducted pre-sanction documentation and client discussions via phone and video.
- Utilized Power BI for advanced data analysis and visualization.
- Assessed financial health through comprehensive review of statements and tax returns.
- Generated CIBIL reports to evaluate credit profiles and predict risks.
- Set interest rates, monitored payments, and managed application records.
- Drafted Credit Appraisal Memorandums, recommending cases to the ACM.
- Reviewed and analyzed financial statements to assess creditworthiness of potential customers.
Senior operation executive
Finnovation Tech Solution Private Limited
Bengaluru
07.2019 - 09.2023
- Ensure compliance by verifying customer KYC and identity
- Screen and monitor customers against prohibited lists
- Conduct customer due diligence and identity verification
- Review customer activities and business relationships
- Analyze data to detect financial crime trends
- Investigate transaction alerts for potential escalation
- Freeze and report suspicious transactions
- Collaborate to improve processes and relations
Customer support executive
Itstacks
Bengaluru
11.2018 - 06.2019
- Six months as an executive handling customer inquiry
- Strengthened relationships with field operations to support business development and enhance service
- Addressed customer questions and concerns effectively
- Recommended improvements to streamline customer support and reduce response time
Education
Bachelor of Computer Applications - Computer Application
Divya Jyothi Education Trust, CV Raman University
Bengaluru, Karnataka 07.2013 - 06/2017
Skills
- Data analysis and financial assessment
- Business development and client onboarding
- Fraud detection and prevention
- Risk management and compliance
- Credit analysis and loan underwriting
- Process improvement strategies
- Mentorship and collaboration
- Problem solving and communication
- Microsoft Excel and MySQL proficiency
- Power BI reporting and VLOOKUP skills
- Negotiation and customer service
- KYC and due diligence practices
- Document examination techniques
Languages
- English, Proficient
- Hindi, Proficient
- Kannada, Native
- Telugu, Proficient
Timeline
Senior fraud officer
HSBC Electronic Data Processing India Private Limited
01.2025 - Current
Senior Credit Analyst
Krazybee solutions Private Limited
09.2023 - 09.2024
Senior operation executive
Finnovation Tech Solution Private Limited
07.2019 - 09.2023
Customer support executive
Itstacks
11.2018 - 06.2019
Bachelor of Computer Applications - Computer Application
Divya Jyothi Education Trust, CV Raman University
07.2013 - 06/2017