Navyashree S
Bangalore
Summary
Aspiring professional eager to leverage skills and expertise to drive organizational success while fostering innovation, resourcefulness, and adaptability.
Overview
4
4
years of professional experience
Work History
Senior Team Member
Coforge Business Process Solution Private Limited
Banglore
10.2024 - Current
- Served as Senior Team Member in Parcel Search Team for one year and two months.
- Added accurate parcels linked to client-provided legal descriptions.
- Contacted tax office to acquire correct tax collecting agencies for client system integration.
- Utilized Map Draw tool to determine property shapes.
- Provided leadership and mentoring to new employees on processes and quality efficiency.
- Completed tasks within SLA, consistently exceeding team targets.
- Identified process gaps in parcel search workflow, recommending corrective actions.
Senior Process Executive
Cognizant Technology Solutions Pvt Ltd
Bangalore
08.2021 - 10.2024
- Conducted research for 36 months at Cognizant, supporting Mr. Cooper tax services.
- Secured tax data access for customers via online databases and manual methods.
- Handled process-related queries, ensuring task completion within SLA deadlines.
- Provided floor support during team lead absence to maintain operational continuity.
- Allocated tasks among team members and published performance reports.
- Achieved set targets consistently through effective resource management.
- Escalated issues according to documented procedures to enhance resolution efficiency.
- Managed inventory for same-day service, SLA out-of-stock items, and missed follow-ups.
Education
SSLC -
Vikas Central School
KarnatakaPUC -
Sheshadripuram Composite P U college
BangaloreBachelor of Commerce -
Government Ramnarayan Chellaram College of Commerce & Management
Bangalore06-2019
Skills
- Microsoft Office Suite
- SharePoint
- Excel
- OneNote
- Information mapping tool
Languages
- Kannada
- English
Hobbies and Interests
- Social networking
- Playing badminton
Training
Voice and Language training from Cognizant Technology Solution Training Academy
Personality Traits
- Flexibility to handle change
- Good listener
- Team worker
- Self-motivated and Self-starter
Personal Information
- Father's name: Siddraju C
- Date of birth: 12/05/1998
Accomplishments
Received the Spotlight Award for the extremely well performed.
Declaration
I hereby state that all the information stated above is true and valid, to the best of my knowledge
Timeline
Senior Team Member
Coforge Business Process Solution Private Limited
10.2024 - Current
Senior Process Executive
Cognizant Technology Solutions Pvt Ltd
08.2021 - 10.2024
SSLC -
Vikas Central School
PUC -
Sheshadripuram Composite P U college
Bachelor of Commerce -
Government Ramnarayan Chellaram College of Commerce & Management