Nayana Nagaraj
Bangalore
Summary
Reliable Senior Analyst with outstanding talents in client management, business operations, and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over 2.5 years background providing strategic analysis services to businesses.
Overview
3
3
years of professional experience
Work History
Senior Analyst
HCL Technologies
Bangalore
02.2024 - Current
- Working on a same project as previous consultancy. The project got transferred to HCL and got converted to FTE.
SERVICE DESK ANALYST
Randstad (Deputed to Cloud Software Group)
Bangalore
06.2023 - 01.2024
- Attended users on the phone and the chat system globally
- Demonstrated technical troubleshooting skills in various environments
- Logged service and support calls using internal company software
- Received, assigned, resolved and escalated tech help desk requests and tickets
- Acted as primary support for core applications, providing comprehensive desk-side support
- Working knowledge of Service Desk incident ticket systems like Ticketing tools - Service Now , JIRA
TECHNICAL SUPPORT ASSOCIATE
Mphasis Pvt Ltd (Deputed to HP Inc.)
Bangalore
05.2021 - 01.2023
- Offered remote support for web-based clients via phone, email and chat
- Resolved issues with systems, hardware and telephones quickly and accurately
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Managed Premium Sub Team in INP ADX - India Support
- Handling all premium units along with other escalation cases and commercial units
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
Education
Bachelors of Commerce - Commerce
Kalinga University
01.2022
Skills
- Service Now
- JIRA
- Hardware and Software Troubleshooting
- Active Directory
- Technical Troubleshooting
- Remote problem resolution
Accomplishments
- Won the Most Valuable Player Award (Employee of the year award) in HP Company within one year of span.
- Won Reward and Recognition in the month of October 2021 and February 2022.
- A very passionate food blogger and restaurant reviewer with 4k+ followers in Instagram and Zomato
Languages
- English, First Language
- Hindi, C2 Proficient
- Kannada, C2 Proficient
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Timeline
Senior Analyst
HCL Technologies
02.2024 - Current
SERVICE DESK ANALYST
Randstad (Deputed to Cloud Software Group)
06.2023 - 01.2024
TECHNICAL SUPPORT ASSOCIATE
Mphasis Pvt Ltd (Deputed to HP Inc.)
05.2021 - 01.2023
Bachelors of Commerce - Commerce
Kalinga University
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