Naz Afreen

My core responsibilities encompass driving sales for General and Life Insurance products, along with cross-selling other financial and banking solutions. In parallel, I am accountable for delivering exceptional customer service. Regardless of the sales outcome, every customer interaction is handled with professionalism and courtesy, ensuring a positive experience and reinforcing trust in our brand before gracefully concluding the conversation.

• Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization.
• They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
• Increased customer service success rates by quickly resolving issues.
• Provided exceptional customer service, addressing client inquiries and concerns effectively.

• Assisting in resolving customer complaints/disputes.
• Providing information to customers.
• Monitoring sales performance.
• Closing sales deals.
• Keeping a record of calls and relevant details.
• Updating customer details.