NAZIA MIRZA
Bangalore
Summary
Accomplished professional with 14 years of experience focused on effectively executing software delivery. Highly skilled in ITSM, Project and Resource Management. Proficient ability to initiate, plan, monitor and control multiple projects simultaneously in accordance with Project management and development best practices. Strong interpersonal and organizational skills, team building, mentoring and coaching skills.
Overview
14
14
years of professional experience
6
6
Certifications
Work History
Consultant Servicenow
HCL Technologies
10.2021 - Current
- Managing ServiceNow Project and Implementation of modules like ITSM, CMDB, ITBM, GRC
- Working on Ebonding and Integrations with multiple instances
- Share Continuous Improvement plans across the platform and oversee the implementation
- Implementation of VRM module in GRC
- Interacting with Client and stakeholders for the requirements
- Participating in PMO and management meetings
- Setting up Service Catalog Items
- Implementation of Audit management process in GRC module
- Participating in Agile Ceremonies/Sprint Planning.
Lead IT Business Analyst Servicenow
GlobalFoundries
04.2015 - 10.2021
- Planning and implementing projects, releases and platform support
- Managed Migration project from old PPM tool to Service now ITBM module for 2000+ users.
Senior Software Engineer
Tata Consultancy Services
04.2014 - 06.2015
- Organize the design and development of the Project
- Preparing Project Reporting, metrics, scorecards
- Provided work estimates for PPM team
- Developing Reports/Process flows
- Created MS Power BI, Jasper soft Reports
- Working with Stakeholders across the globe
- Setting Resource Management/Project management as per GDPR law
- Developing XML scripts and Gel scripts for processes.
Systems Engineer
Infosys Limited
06.2010 - 03.2014
- Responsible for providing support to all users of Clarity PPM
- Worked with Product owner, Business teams and stakeholders to gather business requirements
- Implementation and Configuration of Clarity PPM Solutions
- Established Project Stage gate processes
- Collecting Business requirement and converting into Technical Design Document
- Preparing Test plans/Test scenarios and coordinated user acceptance testing
- Coordinating with Vendor and Business on requirements
- Following Incident Management, Change Management, Problem management modules for daily operations.
Education
B - Tech (ECE) -
Skills
Strong leadership abilities
PPM
Change Control Processes
ITSM Processes
Stakeholder Management
ITBM
GRC
CMDB
Resource Management
Continuous Process Improvement
Power BI Reporting
Certification
Certified Scrum Master
Timeline
Consultant Servicenow
HCL Technologies
10.2021 - Current
Lead IT Business Analyst Servicenow
GlobalFoundries
04.2015 - 10.2021
Senior Software Engineer
Tata Consultancy Services
04.2014 - 06.2015
Systems Engineer
Infosys Limited
06.2010 - 03.2014