NAZIA BANOO SIDDIQUI
Raipur
Summary
Results-driven professional with over a decade of experience in client engagement, sales, and training. Expertise in relationship management, candidate sourcing, and market research, paired with strong communication and problem-solving skills. Strategic leader with effective decision-making and prioritization capabilities, ready to contribute to a forward-thinking organization.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
INSIDE SALES EXECUTIVE
ROYAL SOCIETY OF CHEMISTRY
BENGALURU
11.2019 - Current
- Managed a database of 650+ accounts, resulting in a 15% increase in corporate sales.
- Tracked sales performance and streamlined CRM processes, increasing administrative efficiency.
- Generated reports and analyses that optimized campaign strategies, supporting informed decision-making with MS Office tools.
- Coordinated operations and events, exceeding timeline goals through collaboration with regional sales managers.
CHAT SALES ASSOCIATE III
TTEC
AHMEDABAD
03.2019 - 10.2019
- Engaged customers in real-time through online chat platforms, fostering stronger connections and driving sales.
- Achieved high customer satisfaction by troubleshooting issues effectively and delivering prompt solutions, fostering customer loyalty.
- Streamlined customer interactions using chat software and CRM systems, improving data accuracy and management.
TRAINING COORDINATOR
PATRA INDIA BPO SERVICES
RAIPUR
07.2016 - 03.2019
- Developed training programs with department heads, ensuring alignment with specific learning objectives.
- Assessed training needs/resources and tailored to specific goals.
- Trained 350+ individuals in compliance and team building workshops.
- Compiled training reports detailing participant engagement and actionable feedback for program improvement.
LECTURER
COLUMBIA INSTITUTE OF ENGINEERING & TECHNOLOGY
RAIPUR
07.2014 - 06.2016
- Enhanced learning by utilizing varied instructional tools and delivering engaging presentations that catered to diverse learning styles.
- Revamped course content to increase engagement and effectiveness of sessions.
- Created handouts to facilitate comprehension and retention of key concepts.
- Organized instructional sessions that promoted active participation and improved students' understanding of key subject concepts.
Education
MBA - Business Analytics
Amity University
Noida09-2026
Bachelor of Engineering - Electrical And Electronics Engineering
Chhattisgarh Swami Vivekananda Technical University
Bhilai01.2013
Higher Secondary School - Mathematics
M.G.M Higher Secondary School
Raipur01.2009
SENIOR SECONDARY EDUCATION -
M.G.M Higher Secondary School
Raipur01.2007
Skills
- Account management
- Customer relationship management
- Sales and negotiation
- MS Office and CRM proficiency
- Data analysis
- Business planning
- Project management
- Research and analysis
- Strategy development
- Cross-cultural communication
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
German
Beginner
A1
Certification
Power BI - Office Master - 2025
Timeline
INSIDE SALES EXECUTIVE
ROYAL SOCIETY OF CHEMISTRY
11.2019 - Current
CHAT SALES ASSOCIATE III
TTEC
03.2019 - 10.2019
TRAINING COORDINATOR
PATRA INDIA BPO SERVICES
07.2016 - 03.2019
LECTURER
COLUMBIA INSTITUTE OF ENGINEERING & TECHNOLOGY
07.2014 - 06.2016
MBA - Business Analytics
Amity University
Bachelor of Engineering - Electrical And Electronics Engineering
Chhattisgarh Swami Vivekananda Technical University
Higher Secondary School - Mathematics
M.G.M Higher Secondary School
SENIOR SECONDARY EDUCATION -
M.G.M Higher Secondary School