Summary
Overview
Work History
Education
Skills
Certification
Declaration
Websites
Timeline
Generic

Nazma Shaik

Hyderabad

Summary

IT professional with 4 years of experience, including 3 years as a ServiceNow admin and developer. Holds three mainline certifications: CSA, CAD, and CIS-ITSM. Proven track record in enhancing operational efficiency through streamlined client interactions and effective ITSM solutions. Expertise in JavaScript and stakeholder collaboration, with a focus on developing automated testing frameworks that reduce manual efforts and improve service value.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Associate Consultant

Infosys Limited
01.2023 - 02.2024
  • Demonstrated expertise in managing ITSM modules, including Incident, Problem, and Change, handling the implementation of ITSM modules using the Service Level Management Process Model to facilitate the adoption of ITIL using ServiceNow ITSM applications.
  • Strong experience in ITSM, integration, and ITOM.
  • Having enough experience in SOAP, web services, and REST inbound integrations with third-party vendors.
  • Worked on UI policies, UI actions, and business rules.
  • Worked on creating a catalog of items and order guides.
  • Implementation of Email Notifications and Events.
  • Used import sets to extract data from various sources.
  • Used update sets to move customizations from instance to instance.
  • Implementing a security mechanism using Access Control.
  • Creating workflow activities and approvals.
  • Having experience in the integration between ServiceNow and external third-party systems.
  • Having experience in REST inbound integration and LDAP integration.
  • Delivering technical solutions on the ServiceNow platform to help streamline clients' customer interactions and customer service.
  • Involved in upgrade and cloning activities for the Utah1 and Utah2 releases.
  • Experienced in developing and executing automated test scripts using ServiceNow ATF, significantly reducing manual testing efforts, and improving overall testing efficiency.

Software Engineer

KPMG
02.2021 - 12.2022
  • Create and use update sets.
  • Developed and configured server-side and client-side scripts, including business rules and scripts.
  • Includes, UI policies, and client scripts to enhance platform functionality.
  • Creating workflows for custom applications automation.
  • Service catalog design and workflow implementations.
  • Configuring existing scripts, UI policies, and UI actions.
  • Configuring Users, Groups, and Roles.
  • Created various notifications at different stages.
  • Created custom applications, modules, and tables as per the requirements.
  • New fields were added to support the client requirement, along with the set of business and client rules, and UI customizations to fulfill client requirements.
  • Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.
  • Build reports, report scheduling, and running SLA, and import/export data.
  • Provided day-to-day administration of the ServiceNow instance.
  • Managed intake and requirements gathering for a corporate-wide ServiceNow instance.
  • Development of a service catalog, which includes creating new catalog items, designing workflows, and execution plans.
  • Created buttons and context menus, both on forms and lists, using UI actions.
  • Ability to communicate and interact effectively with business users and customers.
  • Processes/modules deployment of Incident, Problem, Change, Service Level Management, and Service Catalog.

Education

Master of Technology -

JNTU KAKINADA
Guntur
09-2018

Skills

  • ITSM
  • integration
  • JavaScript
  • ATF
  • HTML

Certification

  • Mainline-Certification – CSA
  • Mainline -Certification - CAD
  • Mainline -Certification – CIS-ITSM

Declaration

I hereby declare that the above-furnished details are fully true to the best of my knowledge and belief

Websites

Timeline

Senior Associate Consultant

Infosys Limited
01.2023 - 02.2024

Software Engineer

KPMG
02.2021 - 12.2022

Master of Technology -

JNTU KAKINADA

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Nazma Shaik