Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
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Neelakanta Dharmaraja  Iyer

Neelakanta Dharmaraja Iyer

Sr. Technical Program Manager, Cloud Supply Chain
Bengaluru,KA

Summary

Customer-Focused Technical Program Manager with over a decade of experience driving large-scale, data-driven transformations across cloud supply chain, finance, and healthcare. With a proven ability to align data architecture, advanced analytics, and business priorities, I deliver measurable outcomes, significant ROI, and long-term value through strategic program execution and operational excellence.

I am skilled in leading cross-functional teams to solve complex data challenges, leveraging Lean Six Sigma, Agile methodologies, and cutting-edge cloud technologies to optimize processes, enhance data governance, and deliver high-impact, scalable solutions. Known for building strong customer relationships, I obsess over delivering results that exceed expectations, ensuring operational efficiency, data accuracy, and performance metrics are consistently met.

Passionate about innovation, I excel in translating data-driven insights into actionable strategies that accelerate growth, streamline workflows, and drive continuous improvement. My leadership in managing geographically distributed teams and complex programs enables me to influence key stakeholders, simplify processes, and foster a culture of collaboration. Whether developing data pipelines, improving customer experiences, or implementing governance frameworks, I consistently deliver high-quality solutions that transform organizations and drive lasting impact.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
6
6
Certifications

Work History

Senior Technical Program Manager

Google
Bengaluru, Karnataka
10.2023 - Current
  • Optimized Cross-Functional Project Execution: Directed over 15 global Cloud Supply Chain projects, boosting system efficiency by 22% through ERP integration and data consolidation, resulting in a 20% reduction in project turnaround time. Collaborated closely with executive leadership to align project goals with strategic objectives.
  • Process Design & Infrastructure Optimization: Engineered and deployed automated data suites using GCP, BigQuery, and AppScript, saving 540 hours and reducing operational costs by $5.4M within 7 months. Enhanced data processing speeds by 35%, implementing best practices in data management and architecture.
  • Advanced Analytics & Internal UI Development: Developed an internal CRM tool with Python, JavaScript, and CSS, eliminating the need for an external CRM license and saving $10M. Integrated advanced analytics to drive operational improvements and streamline third-party communications.
  • Metrics & Operational Mechanisms: Established the Data and Analytics Monthly Council, designing 12+ dashboards that improved operational efficiency by 23.5%. Led 12 knowledge-
    sharing sessions, enhancing cross-functional collaboration by 20% and accelerating decision- making speed by 15%.
  • Enhanced Data Management & Governance: Spearheaded data governance initiatives, increasing data accuracy by 30% and performance metrics by 25%, resulting in $3.6M in cost savings. Developed and implemented data pipelines and governance frameworks, supporting a 40% increase in data processing capacity.
  • Strategic Leadership & OKR Ownership: Managed 4 critical OKRs, driving technical discussions that enhanced on-time delivery metrics by 30% and productivity by 25%. Partnered with
    stakeholders to ensure alignment with strategic goals and oversee the implementation of best practices across projects.
  • Accelerated Project Delivery & Operational Improvement: Implemented Agile methodologies, reducing project delivery timelines by 25% and improving operational efficiency by 30%. Achieved a 30% reduction in operational risks and a 20% increase in project throughput through strategic process improvements.
  • Team Productivity & Efficiency: Led a team of 10+ engineers, saving $4.3M in contractor costs and boosting productivity by 15%. Achieved a 95% on-time delivery rate for major projects, driving team engagement and alignment with customer expectations and scaling requirements.

Technical Program Manager

Bain & Company
Bengaluru, Karnataka
10.2022 - 06.2023
  • Customer Data Accuracy & System Integration: Enhanced customer data accuracy by 35% through robust data mapping and integrating AWS and SAP systems with Tableau, unifying 10+ data sources and increasing data reliability by 40%.
  • Data Engineering & Scalability: Optimized data lakes and ETL processes with SQL, Databricks, and Python, boosting data processing speed by 30% and scalability by 25%. Supported 40% more data volume with 20% faster queries.
  • Supply Chain Optimization & Real-Time Insights: Leveraged AWS and SAP for advanced analytics, improving global supply chain efficiency by 20% and reducing decision-making time by 25% through real-time insights.
  • Automation & Internal Tool Development: Developed internal automation suites using Java, CSS, and Python, cutting reliance on external tools and saving $8M in licensing costs. Automated key workflows, reducing manual intervention by 40% and saving 600+ hours annually.
  • Strategic Project Leadership: Directed global projects, reducing delivery times by 20% and aligning initiatives with business goals, which improved project success rates by 15%.
  • Business Intelligence & Reporting: Enhanced reporting efficiency by 25% using Power BI and Tableau, driving a 20% improvement in business performance and delivering actionable insights for
    strategic decisions.
  • Operational Cost Reduction: Achieved a 15% reduction in operational costs through process optimizations, leading to a 10% increase in profitability and improved overall business outcomes.

Technical Program Manager

Accenture
Bengaluru, Karnataka
11.2020 - 10.2022
  • Enhanced Data Performance & Cost Efficiency: Improved CSCP data performance by 30% and operational efficiency by 25%, leading to a 15% reduction in costs through comprehensive trend
    analysis and gap identification.
  • Developed Scalable Data Solutions & UIs: Designed scalable data models using GCP and Data Studio, boosting operational efficiency by 40%. Created front-end UIs with C# and Java for banking solutions, digitizing financial and loan processes, which improved processing speed by 35% and reduced manual errors by 40%.
  • Accelerated Project Delivery & Automation: Reduced project lifecycles by 25% and completion times by 30% with SQL, Python, Databricks, and GCP. Automated data workflows, saving 128 hours and $83K annually through Alteryx and CRM Analytics.
  • Improved Reporting & Stakeholder Outcomes: Enhanced customer satisfaction by 20% and increased revenue by 15% with strategic GCP and Data Studio use. Improved real-time financial
    reporting accuracy by 30% and cut delays by 50%.

Program Manager

EY Global Delivery Services LLP
Gurugram, Haryana
01.2017 - 11.2020
  • Team Leadership & Program Efficiency: Directed a team of 25+, delivering data solutions that improved program efficiency by 30% and increased stakeholder satisfaction by 25%.
  • Advanced Analytical Solutions & Cost Savings: Developed Tableau solutions that enhanced data accuracy by 72% and forecasting precision, generating $7.3M in cost savings.
  • High-Volume Data Processing: Managed 650M data records using ETL and BI techniques, achieving a 40% increase in processing speed and reporting accuracy.
  • Process Improvement & Revenue Growth: Implemented enhancements with SQL, and Alteryx, reducing costs by 40% and driving a 1.8x increase in client base and revenue.

Sr. Consultant

Deloitte Consulting India Pvt. Ltd
Hyderabad, Telangana
09.2012 - 12.2016
  • Optimized Data Architecture & Analytics: Engineered data pipelines and performance dashboards for banking, enhancing stakeholder decision-making speed and accuracy by 25.7%
    through advanced data transformation techniques.
  • Enhanced Visualization & System Design: Led Tableau CRM visualization projects, improving sales efficiency insights by 30%. Streamlined technical architecture and visualization techniques to
    optimize sales operations and strategic decision-making.
  • Scaled Data Solutions & Managed Infrastructure: Developed scalable data models and warehousing solutions, increasing system scalability by 19.7%. Managed large data volumes
    effectively, integrating advanced solutions to meet expanding analytics needs.
  • Guided Technical Innovation & Team Leadership: Directed geographically distributed teams in building scalable services, driving technical innovation, and ensuring high performance in data solutions.

Education

MBA - International Business

Indian Institute of Foreign Trade
New Delhi
10.2020 - 03.2022

Master of Science - Business Analytics

BITS
Pilani
06.2014 - 06.2016

Bachelor of Technology - Electronics And Communication

SRM University
Chennai
05.2008 - 05.2012

Skills

Program Management

Certification

AWS Certified Solution Architect

Accomplishments

Customer-Focused Technical Program Manager with over a decade of expertise in managing large-scale programs across cloud supply chain, finance, and healthcare sectors.
Proven track record in driving customer success by aligning technical solutions with business priorities to deliver measurable results and significant ROI. Skilled in end-to-end program execution, operational optimization, and process improvement using Lean Six Sigma and Agile methodologies. Adept at building strong customer relationships, resolving business and technical challenges, and ensuring satisfaction through collaboration with cross-functional teams.

Known for enhancing efficiency, driving value-added initiatives, and exceeding key performance metrics to foster long-term customer loyalty and growth. Skilled in negotiating project scope, managing end-to-end project lifecycles, and simplifying complex challenges, I foster strong stakeholder relationships to ensure successful outcomes.

In my current role, I spearhead transformative initiatives by leveraging data and analytics to enhance system efficiency and support strategic decision-making. I excel at managing complex projects, driving operational excellence, and delivering functional and technical solutions that yield measurable results.

I am passionate about fostering cross-functional collaboration and enhancing stakeholder engagement. As the founder of the Data and Analytics Monthly Council, I champion continuous improvement by showcasing innovative products and tools, ensuring alignment with strategic objectives.

My development of the Cloud Supply Chain Leadership Suite, which includes over 12 dashboards, has significantly boosted operational efficiency and provided leadership with real-time insights.

I focus on a stakeholder-first approach, adeptly understanding diverse needs, conducting comprehensive analyses, and creating multi-year roadmaps for successful execution. I mentor and support my team to drive high performance, innovation, and visibility across functions.

Bridging the gap between technical and non-technical stakeholders is a core strength of mine. I facilitate high adoption rates and ensure alignment with organizational goals by translating complex technical concepts into actionable plans and clear communications.

My commitment to operational excellence and strategic delivery drives impactful outcomes and advances organizational capabilities. I am dedicated to leading transformative programs, optimizing processes, and contributing to overall business success.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Beginner (A1)
Kannada
Beginner (A1)
German
Intermediate (B1)

Interests

Carnatic Vocalist

Athelete

Travelling

Vedic Retreats

Software

C

C#

Object Oriented Programming

Python

Informatica

Microsoft Business Intelligence Suite

Alteryx Designer

Google Cloud Platform

AWS

JIRA/Confluence

Other Project Management Tools

Data Visualization Tools: Tableau, Power BI, Qliksense, Data Studio, CRM Analytics

Salesforce

Microsoft Azure

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Senior Technical Program Manager

Google
10.2023 - Current

AWS Certified Solution Architect

01-2023

Technical Program Manager

Bain & Company
10.2022 - 06.2023

Alteryx Partner Certified

09-2022

Certified Analytics Professional

06-2021

Project Management Professional

03-2021

Technical Program Manager

Accenture
11.2020 - 10.2022

MBA - International Business

Indian Institute of Foreign Trade
10.2020 - 03.2022

Certified Scrum Master

03-2020

Program Manager

EY Global Delivery Services LLP
01.2017 - 11.2020

IBM Certified Database Associate

03-2015

Master of Science - Business Analytics

BITS
06.2014 - 06.2016

Sr. Consultant

Deloitte Consulting India Pvt. Ltd
09.2012 - 12.2016

Bachelor of Technology - Electronics And Communication

SRM University
05.2008 - 05.2012
Neelakanta Dharmaraja IyerSr. Technical Program Manager, Cloud Supply Chain