NEELAM Aswani
Operations & Admin
Ahmedabad,GJ
Summary
Dynamic and results-driven Operations, Sales & Marketing, and Training Professional with 20+ years of rich experience in the hospitality, travel, aviation, events, and club management sectors. Proven expertise in operations management, customer relationship building, business development, and cross-functional leadership. Recognized for delivering operational excellence, driving revenue growth, and leading high-performing teams.
Overview
28
28
years of professional experience
9
9
Certificates
6
6
Languages
Work History
Search Analyst
Uplers Solutions Pvt. Ltd.
02.2020 - Current
- Execute end-to-end link-building strategies to improve clients’ organic search visibility and domain authority.
- Conduct outreach to relevant websites, bloggers, and online publications for quality backlink acquisition.
- Identify and evaluate link opportunities through competitor backlink analysis and keyword research.
- Collaborate with content and SEO teams to develop SEO-friendly content for guest posting and resource link placements.
- Maintain detailed records of outreach communications, responses, and acquired backlinks.
- Monitor backlink profiles and ensure compliance with Google Webmaster Guidelines to avoid penalties.
- Use tools such as Ahrefs, SEMrush, Moz, and Google Search Console to track link performance and rankings.
- Contribute to monthly SEO reports and client updates on campaign progress and outcomes.
Branch Manager
KVB Aviation Pvt. Ltd. (Airtravel Enterprise India Ltd.)
04.2018 - 01.2020
- Lead branch operations including sales, marketing, budgeting, and staff management for a 10-member team.
- Manage corporate and travel agent relationships, oversee international and domestic travel bookings.
- Participate in international travel and trade fairs in India.
- Monitor targets, prepare MIS reports, and liaise with the head office in Dubai.
- Conduct GDS software training and skill development programs.
Manager – Marketing & Operations
GIFT International Centre (GIFT City, Gandhinagar)
01.2017 - 12.2017
- Spearheaded pre-opening activities for a premium club and hotel featuring 98 rooms, multiple restaurants, banquets, and leisure facilities.
- Oversaw the setup and operational readiness of hospitality services, sports facilities, and luxury amenities.
- Coordinated with vendors, contractors, and internal teams to ensure timely execution and quality standards.
- Managed pre-launch marketing initiatives to support brand positioning and successful opening.
- Maintained and organized daily and weekly calendars for the Managing Director, ensuring efficient time management and prioritization.
- Planned and coordinated the Managing Director’s travel schedules, logistics, and itineraries.
- Represented the company in professional interactions with stakeholders, partners, and external agencies as required.
Operations Manager
Narayani Heights
05.2015 - 11.2016
- Directed end-to-end operations for the club, hotel, and events, including banquets, recreation facilities, and membership sales.
- Achieved and exceeded revenue targets through strategic cross-selling of memberships, room bookings, and event spaces.
- Planned, managed, and executed events within club premises, ensuring seamless coordination and high guest satisfaction.
- Coordinated with event vendors, decorators, caterers, and service partners to ensure timely and flawless event execution.
- Oversaw inventory control, guest services, and logistics for large-scale events and daily operations.
Head – Operations & Contracting
HNI Leisure World Pvt. Ltd.
04.2012 - 04.2015
- Handled domestic and inbound bookings for corporate clients and travel agents.
- Managed a 6-member operations team; oversaw contracting, pricing, and vendor relations.
- Achieved multiple destination expert certifications (Dubai, France, Kenya).
- Led group visa processing and ticketing operations.
Assistant Manager – Member Relations & Club Operations
Neesa Leisure Ltd. – Cambay Club Gandhinagar
01.2008 - 02.2012
- Managed member relations, reservations, and retention strategies.
- Led a 5-member customer service team.
- Organized and executed club events and cross-selling campaigns.
Secretary – Marketing & Sales Department
Jet Airways Pvt. Ltd.
08.2002 - 09.2006
- Managed sales reporting, client communication, and loyalty program engagement.
- Assisted the GM in sales initiatives and operational support.
Front Office Assistant
Hotel Inder Residency (5-Star)
05.1998 - 07.2002
- Delivered exceptional guest services, check-in/check-out, and corporate client communication.
- Managed cash/credit reports and guest feedback systems.
Education
Diploma - Classical Music (Piano)
Bachelor of Commerce - undefined
Gujarat University
01.2000
Skills
Core Management & Leadership
Hospitality Operations & Facility Management
Pre-Opening, Launch & Operational Readiness
Team Leadership, Coordination & Training
Stakeholder Management & Executive Support
Strategic Time, Task & Priority Management
Event, Sales & Revenue Management
End-to-End Event Planning & On-Site Execution
Banquet Operations & Large-Scale Event Management
Revenue Growth through Cross-Selling & Upselling
Membership Sales & Client Relationship Management
Budget Planning, Cost Control & Profit Optimization
Administrative & Executive Support
Executive Calendar, Schedule & Meeting Management
Travel Planning, Logistics & Itinerary Coordination
Corporate Representation & Professional Communication
Confidential Data & Information Management
Certification
Dubai Expert Certified
Timeline
Search Analyst
Uplers Solutions Pvt. Ltd.
02.2020 - Current
Branch Manager
KVB Aviation Pvt. Ltd. (Airtravel Enterprise India Ltd.)
04.2018 - 01.2020
Manager – Marketing & Operations
GIFT International Centre (GIFT City, Gandhinagar)
01.2017 - 12.2017
Operations Manager
Narayani Heights
05.2015 - 11.2016
Head – Operations & Contracting
HNI Leisure World Pvt. Ltd.
04.2012 - 04.2015
Assistant Manager – Member Relations & Club Operations
Neesa Leisure Ltd. – Cambay Club Gandhinagar
01.2008 - 02.2012
Secretary – Marketing & Sales Department
Jet Airways Pvt. Ltd.
08.2002 - 09.2006
Front Office Assistant
Hotel Inder Residency (5-Star)
05.1998 - 07.2002
Bachelor of Commerce - undefined
Gujarat University
Diploma - Classical Music (Piano)
LANGUAGES
English
Hindi
Sindhi
Punjabi
Tamil
Gujarati
PERSONAL DETAILS
- Date of Birth: 5 April 1980
- Marital Status: Married (Widowed)