Neelam Rajput
Gurugram
Summary
Seeking a challenging role where I can leverage my robust work ethic, detailed-oriented nature, and strong analytical skills to contribute to the company's success while further developing my professional expertise.
Overview
9
9
years of professional experience
Work History
Assistant Manager (Alliances & Partnerships)
Arthmate Financing India Private Limited
11.2022 - Current
- Establishing long-term partnerships with partners at all organizational levels and functions, including direct involvement with founders and promoters
- Managed and maintained accurate databases for 170+ MSME and P2P partners using Zoho
- Coordinated with internal teams (Product, Credit, Operations, etc.) for smooth settlements and dispute resolution
- Ensured compliance with RBI regulations through timely updates and knowledge maintenance
- Monitored process efficiency, sales funnel quality, and operational expenses to optimize returns
- Analyzed partners' business models to define optimal processes for information flow
- Prepared and shared various reports with stakeholders as needed.
Team Lead
Trasactree Technologies Private Limited (Lendbox)
05.2019 - 11.2022
- Led and managed the partnership team to establish strategic alliances
- Cultivated long-term relationships with partners across all organizational levels
- Oversaw the management of partner databases and ensured data integrity
- Coordinated with cross-functional teams for seamless partner integration
- Ensured compliance with industry regulations and internal policies
- Monitored partnership performance and operational efficiency
- Developed and implemented best practices for partner engagement
- Analyzed partner business models to optimize collaboration processes
- Prepared and presented performance reports to senior management.
Senior Portfolio Associate
Fairassest Technologies Private Limited (Faircent)
06.2018 - 05.2019
- Managed Direct Selling Agents (DSAs) for loans, enhancing operational efficiency
- Handled high volumes of outgoing calls to drive business growth
- Led lead generation initiatives to boost the sales pipeline
- Built strong client relationships through effective communication
- Achieved sales goals while maintaining call handling standards
- Ensured professionalism by adhering to communication protocols
- Resolved customer complaints efficiently via phone and email.
Associate
Rosh Capital Advisory Private Limited (Rupaiya Exchange)
02.2016 - 06.2018
- Resolved customer issues via phone, email, and social media, ensuring high satisfaction
- Conducted outbound calls for account verification and engagement
- Provided expert advice on products and services to enhance understanding
- Managed product recalls, ensuring customer safety and compliance
- Negotiated with at-risk customers to retain business
- Analyzed feedback to create satisfaction reports for improvement
- Oversaw collections activities for timely repayments.
Education
Bachelor of Arts - Police Science
Delhi University
Delhi06-2016
Skills
- Quick Learner
- Team Player
- Analytical
- Organized
- Adaptable
- Learning SQL
- Business Analytics with Excel
- Business Analysis & Process Management
- Diploma in Computer Application (DCA)
- Typing Course (6 Months) 45-50 Words P/M
- Good knowledge of internet searching
Certificatesandskills
- Learning SQL
- Business Analytics with Excel: Elementary to Advanced Certificate from Johns Hopkins University and offered through Coursera - 2014
- Business Analysis & Process Management Certificate from - Coursera - 2014
- Diploma in Computer Application (DCA)
- Typing Course (6 Months) 45-50 Words P/M
- Good knowledge of internet searching
- Language Proficiency: English, Hindi
Academiccredentials
- Graduate from Delhi University - New Delhi
- Senior Secondary (Class 12th) from CBSE Board - New Delhi
- Secondary (Class 10th) from CBSE Board - New Delhi
Timeline
Assistant Manager (Alliances & Partnerships)
Arthmate Financing India Private Limited
11.2022 - Current
Team Lead
Trasactree Technologies Private Limited (Lendbox)
05.2019 - 11.2022
Senior Portfolio Associate
Fairassest Technologies Private Limited (Faircent)
06.2018 - 05.2019
Associate
Rosh Capital Advisory Private Limited (Rupaiya Exchange)
02.2016 - 06.2018
Bachelor of Arts - Police Science
Delhi University
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