Summary
Work History
Education
Skills
Principle
Roles And Responsibilities
Personal Information
Languages
Timeline
Hi, I’m

Neelam Singh

Ghaziabad
Neelam Singh

Summary

To work in a challenging environment envisaging personal growth and career development by association with an organization that provides an ambience for learning and growth.

Completed three-year Degree course in Hotel Management & Tourism from Society of Advance Management Studies (SAMS)IHM, Varanasi in 2008. (Approved by AICTE, Ministry of HRD Government of India). Completed Industrial Training from Taj Ganges, Varanasi.

Work History

H.D.F.C bank
Delhi

Sales Executive
10.2011 - 03.2012

KOTAK MAHINDRA BANK LTD.

Service Manager
03.2012

Education

University Overview

  • Done 10+2(1st division) from C.B.S.E Board in 2005 with commerce stream.
  • Done 10th from C.B.S.E Board in 2002.
  • Cleared the NCFM Exam-Depository Module VI.
  • Cleared the 'Mutual Funds Distributors Certification Examination' conducted by AMFI.

Skills

  • Operations
  • Employee Guidance
  • Customer Segmentation
  • Client Development
  • Quality Assurance Understanding
  • Service Promotions
  • Staff Management

Principle

There is no such thing as a great talent without great willpower.

Roles And Responsibilities

  • Rich experience in handling day to day retail banking operations customer queries/complaints, Handling Cash, Non- Cash transactions, and Resolving Customer complaints within TAT.
  • Generated business for the bank by selling the various banking products such as CASA, FD, RD & Loan products.
  • Handled a team of 10-12 members.
  • Liaising with different departments for smooth resolution of complaints.
  • Query handling and complaints resolution.
  • Cross Selling of various third party products in coordination with the Sales team such as Life Insurance, General Insurance.

Personal Information

  • Hobbies: Singing and Travelling
  • Father's Name: Late. Ramashray Singh
  • Mother's Name: Smt. Shail Kumari Devi
  • Date of Birth: 05/05/87
  • Gender: Female
  • Marital Status: Married

Languages

English, Hindi

Timeline

Service Manager

KOTAK MAHINDRA BANK LTD.
03.2012

Sales Executive

H.D.F.C bank
10.2011 - 03.2012

Neelam Singh