Neelambika Nandimath

- Started as a Customer Delight Executive at Wakefit, demonstrating versatility by engaging in various departments including sales, review feedback, and escalations. Additionally, provided support to executives by monitoring calls and offering constructive feedback for continual improvement.

- Played a pivotal role in the inception and launch of new retail stores over 3.5 years, prioritizing the enhancement of customer experiences and consistently gathering feedback to elevate ratings.

- Engaged in retail store launches, involved in site auditing to ensure readiness for launch and strategically focused on optimizing footfall.

- Proficiently managed ticketing chats for two years, showcasing adeptness in addressing customer inquiries and concerns promptly and accurately.

- Recognized for leadership potential, promoted to Assistant Team Lead within one year, where responsibilities included assisting newcomers and facilitating their integration into the team.

- Further elevated to the role of Team Leader within a 10-month span, demonstrating exceptional leadership skills and effectively managing a team of 10 executives. Continued success led to subsequent promotions.

- Currently serving as Team Lead, overseeing a team of 27 executives and ensuring their collective success through effective leadership and guidance.

June 2017 - February 2018: Executive Sales Associate at Edurite (Byju’s-Specadel Technologies PVT LMT)

Duties:
- Sold educational products and services to customers within India, including Chapter Wise Animated DVDs, USBs, and Worksheets.
- Consistently met weekly and monthly sales targets and operational goals.
- Took escalation calls when necessary, providing support to team members and aiding in closing sales.

Achievements:
- Achieved top 5 performance ranking for three consecutive months.
- Nominated to work on a pilot batch to test new products and develop sales pitches for wider adoption.

April 2018 – November 2018: Student Sales Executive at I-Scholar Education Services PVT LMT

Duties:
- Sold educational products to students preparing for JEE/IIT exams, including application-based fully integrated material.
- Met daily, weekly, and monthly sales targets and operational goals.
- Supervised a team of three, providing training and coaching to enhance their performance.
- Handled escalation calls to assist team members in closing sales.