Neelima Duduka

Client : Google+

• Primary role is to maintain and support a healthy digital system
• Supports trustworthy, and transparent for users, advertisers and publishers
• Policies are designed such that Google users are ensured to have a safe experience when using Google platforms
• Ensured compliance with company policies and procedures
• Assisted in the preparation of presentations for senior management meetings
• Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Researched issues and made quick decisions to achieve efficient and effective resolutions
• Gathered requirements from stakeholders and developed initial scope
• Maintained positive working relationship with fellow staff and management
• Monitored customer feedback through surveys and focus groups