Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Neelima Kumari

Process Associate

Summary

BBA graduate with 2 years of experience as a non‑voice US process associate handling insurance claims, basic troubleshooting, and app guidance. Skilled in claims documentation, policy verification, and SLA‑driven operations. Seeking a non‑sales, non‑voice Insurance / Claims Operations role to contribute strong written communication, accuracy, and process‑oriented skills to efficient back‑office operations.

Overview

2
2
Certifications
3
3
years of professional experience

Work History

Process Associate

Genpact India Private Limited
01.2024 - Current

Facilitated verification of high-volume financial and operational documents adhering to stringent accuracy standards — directly relevant to invoice processing and AP functions.

• Managed end-to-end transaction workflows including data entry, documentation updates, and record reconciliation, ensuring zero errors within defined turnaround times.

Coordinated with internal teams to resolve transaction exceptions and discrepancies, mirroring vendor query resolution in AP environments.

• Maintained compliance with SOPs and audit requirements — ensuring adherence to financial controls and regulatory standards.

• Consistently achieved SLA targets through disciplined task management and quality checks on all processed records.

• Generated daily/weekly process reports and supported supervisors with MIS data — supporting reporting functions similar to AP dashboards.

Human Resource Intern

Universal Tribes
01.2024 - 2024
  • Fostered engagement within team of sales & marketing interns to enhance perks.
  • Source and engage sales and marketing interns across diverse job sites and social media platforms.
  • Interact frequently and dynamically with team and project.
  • Express ideas clearly and manage teams with promptness.
  • Inspire team to exceed set projections.
  • oversee large team efficiently and full commitment.

Education

Bachelor of Business Administration - HR

Sarala Birla University
Ranchi
01-2021

Higher Secondary School -

Don Bosco Academy
McCluskiegunj

Senior Secondary School - Commerce

DAV Public School
Ranchi
01-2021

Skills

Process operations/workflow management

SLA adherence and quality compliance

Report preparation and basic analysis

Attention to detail and accuracy

Problem‑solving and analytical thinking

Accomplishments

Bronze award: Recognized for exemplary performance & significant contribution to team success in high volume process operations.

Certification

Certification for Generative AI, Genpact

Timeline

Process Associate

Genpact India Private Limited
01.2024 - Current

Human Resource Intern

Universal Tribes
01.2024 - 2024

Senior Secondary School - Commerce

DAV Public School

Higher Secondary School -

Don Bosco Academy

Bachelor of Business Administration - HR

Sarala Birla University
Neelima KumariProcess Associate