
BBA graduate with 2 years of experience as a non‑voice US process associate handling insurance claims, basic troubleshooting, and app guidance. Skilled in claims documentation, policy verification, and SLA‑driven operations. Seeking a non‑sales, non‑voice Insurance / Claims Operations role to contribute strong written communication, accuracy, and process‑oriented skills to efficient back‑office operations.
Facilitated verification of high-volume financial and operational documents adhering to stringent accuracy standards — directly relevant to invoice processing and AP functions.
• Managed end-to-end transaction workflows including data entry, documentation updates, and record reconciliation, ensuring zero errors within defined turnaround times.
Coordinated with internal teams to resolve transaction exceptions and discrepancies, mirroring vendor query resolution in AP environments.
• Maintained compliance with SOPs and audit requirements — ensuring adherence to financial controls and regulatory standards.
• Consistently achieved SLA targets through disciplined task management and quality checks on all processed records.
• Generated daily/weekly process reports and supported supervisors with MIS data — supporting reporting functions similar to AP dashboards.
Process operations/workflow management
SLA adherence and quality compliance
Report preparation and basic analysis
Attention to detail and accuracy
Problem‑solving and analytical thinking
Bronze award: Recognized for exemplary performance & significant contribution to team success in high volume process operations.