Neeliza
Legal Graduate With Client Handling Experience
Patiala
Summary
Dynamic professional committed to driving organizational success through strategic expertise and a passion for continuous learning. A proactive mindset fosters growth for the organization and its team members while promoting a positive and collaborative work environment. Focused on innovation and teamwork, ensuring alignment with collective goals to achieve outstanding results. Embracing challenges as opportunities for improvement, consistently striving to exceed expectations and deliver impactful outcomes.
Overview
2
2
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Support Executive
Taskus
03.2022 - 08.2023
- Managed over 50 complex customer issues with a focus on timely and accurate solutions.
- Maintained a high case resolution rate, contributing to improved customer satisfaction.
- Communicated clearly with customers to ensure understanding and trust.
- Identified recurring issues and flagged them for process or product improvements.
- Contributed to a measurable increase in customer retention and brand loyalty.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Executive
Teleperformance
07.2021 - 01.2022
- Resolved over 50 customer queries via live chat and phone calls with efficiency and professionalism.
- Provided real-time troubleshooting support to ensure quick issue resolution.
- Educated users on key product features to enhance the user experience and reduce repeat queries.
- Maintained a high first-contact resolution rate, improving overall customer satisfaction.
- Documented all interactions in CRM systems for accurate tracking and follow-up.
- Handled multiple chats and calls simultaneously while maintaining service quality standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
LL.M - Criminology
BRCM Law College
Behal06.2024
LL.B - Law
Punjabi University
Patiala01.2021
Bachelor of Commerce - Commerce
Choudhary Devi Lal University
Sirsa01.2018
AISSCE - Commerce
S.B.P DAV Public School
Fatehabad01.2015
AISSE - Primary
Daffodils Public School
Fatehabad01.2013
Skills
Critical thinker
Proficient communication skills (English, Hindi, Punjabi)
Proficient in negotiation tactics
Flexible in changing circumstances
Problem-solving
Active listening
Certification
GST Account Assistant
Timeline
Customer Support Executive
Taskus
03.2022 - 08.2023
Customer Support Executive
Teleperformance
07.2021 - 01.2022
AISSCE - Commerce
S.B.P DAV Public School
LL.M - Criminology
BRCM Law College
LL.B - Law
Punjabi University
Bachelor of Commerce - Commerce
Choudhary Devi Lal University
AISSE - Primary
Daffodils Public School