Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Avishek Prasad Agarwal

Customer Support Executive
Kolkata,West Bengal
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Accommodating Customer Support Specialist with 1.2 years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications and Software. Highly motivated and driven to achieve set goals and targets.

Overview

1
year of professional experience
5
years of post-secondary education
3
Languages

Work History

Teletech
Kolkata

Customer Support Executive
03.2022 - Current

Job overview

  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • To ensure and provide high quality customer service and help them by going above and beyond.
  • Following up to customers with the escalations providing them best resolution possible.
  • Helping new team-mates with their concerns and queries ensuring team is exceeding scores.

Education

Gyan Bharati Vidyapith
Kolkata

High School from Commerce
04.2016 - 05.2018

Calcutta University
Kolkata

Bachelor Of Commerce from Accounting
06.2018 - 05.2021

Skills

Customer Inquiry Management (CIM)

undefined

Accomplishments

  • Achieved Top-performer award 9 times in 13 months of tenure.
  • Gained product knowledge in very less time and helped other team-mates to meet their scores.
  • Taking coaching sessions of team members to improve their respective performance.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Support Executive

Teletech
03.2022 - Current

Calcutta University

Bachelor Of Commerce from Accounting
06.2018 - 05.2021

Gyan Bharati Vidyapith

High School from Commerce
04.2016 - 05.2018

Similar Profiles

  • Christian Galorio

    Christian GalorioChristian Galorio

    Travel Agent at TeleTechTravel Agent at TeleTech

    View Profile
  • JACKENSON LOUIS

    JACKENSON LOUISJACKENSON LOUIS

    Healthcare Customer Service (Inbound Operations) at TELETECHHealthcare Customer Service (Inbound Operations) at TELETECH

    View Profile
  • Thomas Adviento

    Thomas AdvientoThomas Adviento

    Senior Quality Manager at TeletechSenior Quality Manager at Teletech

    View Profile
Avishek Prasad Agarwal Customer Support Executive