Netflix & Chill
Operations Leader with 13+ years of experience in
US Healthcare (RCM) industry.
Proficient in managing end-to-end processes,
optimizing revenue streams, and ensuring
operational efficiency.
Hi, I’m
Neelofer Kaur Pattebahadur
Associate Manager
Mumbai,MH
Summary
Overview
13
years of professional experience
6
Leadership Experience
Work History
HealthprimeMumbai, Maharashtra
Operations Associate Manager
05.2023 - Current
Job overview
- Collaborated with management team to
develop strategic plans for process growth
and improvement. - Supervised day-to-day operations to meet
performance, quality and service
expectations. - Streamlined processes for increased
efficiency. - Facilitated clear communication between
employees and upper management through
regular meetings and updates. - Conducted employee performance
evaluations, providing constructive
feedback for growth and development. - Streamlined communication with clients,
ensuring prompt responses to inquiries and
requests.
Gebbs Healthcare Pvt Ltd.Navi Mumbai, Maharashtra
Team Leader
09.2018 - 04.2023
Job overview
- Ensuring meeting of user's individual target.
- Track record of maintaining team production at above100% & quality above 98% for more than 1 year.
- Conduct Daily Briefing session and share important updates.
- Analyze workflow received and plan users accordingly.
- Handled Rejections, A/R, Eligibility, Edits, Demo scopes at same time.
- Cross-trained users on different scopes to provide backup for backlog in any scope.
- Handled 2 processes (5 different scopes) at same time with total of 40 users
- Interacting with Client on weekly basis on Production & calibration of the entire process.
- Making sure to keep inventory under control as per client standards.
- Managing all weekly/monthly/quaterly management & client reports on time.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Initiated timely response to client & management emails.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Inventurus Knowledge Solutions Pvt. Ltd.Navi Mumbai, Maharashtra
Team Coach
07.2017 - 08.2018
Job overview
- Finding and resolving denial trends ensuring payments from insurances.
- Meet monitoring and Accuracy Targets by auditing sample accounts worked by team.
- Handled team of 15 users in multi-specialty process.
- Prepared reports by analyzing trends and data.
- Maintained and improved operational performance by completing action plans, resolving problems and controlling implementations.
Inventurus Knowledge Solutions Pvt. Ltd.Navi Mumbai, Maharastra
Specialist Representative
12.2015 - 06.2017
Job overview
- Called insurance to resolve denials.
- Finding and resolving denial trends.
- Meet monitoring and Accuracy Targets.
- Supervised team in absence of Team leaders in Operations.
- Maintained production above 100% for entire tenure.
Intelenet Global ServicesThane, Maharashtra
Senior Customer Executive
05.2011 - 12.2015
Job overview
- Called patients to collect their due payments.
- AR & Denials Scope - Called insurance to resolve denials.
- Demographics - Worked in updating patient information into software sent by client.
- Maintained production & quality standard throughout tenure.
- Handled OJT batches & mentoring advisors to deliver high Quality work to client satisfaction.
- Supervised Collections team in absence of Team leaders in Operations.
- Provide accurate feedback and coaching to advisors.
Education
Maharaja Agrasen Himalayan Garhwal UniversityUttrakhand
B. Com
05.2019 - 05.2022
University Overview
NIOSMumbai
High School Diploma
03.2006 - 01.2007
University Overview
Ramniranjan Podar High SchoolSantacruz (Mumbai)
Secondary School Certificate from CBSE Board
07.2001 - 06.2003
University Overview
Skills
Decision- Making
undefinedTimeline
Operations Associate Manager
Healthprime
05.2023 - Current
Maharaja Agrasen Himalayan Garhwal University
B. Com
05.2019 - 05.2022
Team Leader
Gebbs Healthcare Pvt Ltd.
09.2018 - 04.2023
Team Coach
Inventurus Knowledge Solutions Pvt. Ltd.
07.2017 - 08.2018
Specialist Representative
Inventurus Knowledge Solutions Pvt. Ltd.
12.2015 - 06.2017
Senior Customer Executive
Intelenet Global Services
05.2011 - 12.2015
NIOS
High School Diploma
03.2006 - 01.2007
Ramniranjan Podar High School
Secondary School Certificate from CBSE Board
07.2001 - 06.2003
Interests
Reading Fictional Novels
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