Summary
Overview
Work History
Education
Skills
Affiliations
Declaration
Timeline
Generic

Neelu Dubey

Noida

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Support Executive

Tech Mahindra
Noida
08.2024 - Current
  • Handle customer inquiries, gather information, and escalate issues to technicians by raising requests through system tools.
  • Provide timely and accurate solutions to customers, ensuring efficient issue resolution.
  • Collaborate with cross-functional teams to resolve complex issues, and continuously improve knowledge and skills.

Customer Support Executive

Cogent E Services Limited
Noida
05.2023 - 06.2024
  • Resolved application issues, addressed post-order queries, and coordinated with customers and partners to resolve discrepancies.
  • Utilized the Porter process to deliver top-notch solutions to partners and customers.
  • Excelled in handling irate customers, providing timely and effective solutions.

Education

Master of Arts -

DDU GORAKHPUR UNIVERSITY
GORAKHPUR
11-2022

Bachelor of Arts -

DDU GORAKHPUR UNIVERSITY
GORAKHPUR
06-2016

Intermediate Certificate -

V.V TOMAR
AHMEDABAD
03-2012

High School -

V.V TOMAR
AHMEDABAD
03-2010

Skills

  • Customer support and relations
  • Conflict resolution and negotiation
  • Communication and interpersonal skills
  • Problem-solving and analytical skills
  • Process optimization
  • Fluent in [English, Hindi, Gujarati]

Affiliations

  • Doodling

Doodling is the act of making simple drawings, Scribbles, or patterns while your attention is elsewhere

  • Origami

Origami is the Japanese art of folding paper to create two and three dimensional objects

Declaration

I hereby declare that all details mentioned above are true to best of my knowledge.

                                                                                                                                             Authentically :

                                                                                                                                             Neelu Dubey

Timeline

Customer Support Executive

Tech Mahindra
08.2024 - Current

Customer Support Executive

Cogent E Services Limited
05.2023 - 06.2024

Master of Arts -

DDU GORAKHPUR UNIVERSITY

Bachelor of Arts -

DDU GORAKHPUR UNIVERSITY

Intermediate Certificate -

V.V TOMAR

High School -

V.V TOMAR
Neelu Dubey