Snooker
Neeraj Kotiyal
Travel Expert
Noida
Summary
Committed to ensuring client satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Senior Executive
Make My Trip My Biz Team (ICCS)
New Delhi
02.2023 - Current
- Provided clients with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Handing different corporates and fulfilling their travel requirements.
- Friendly with MMT’S internal tools along with GDS.
- Worked with Mybiz international ticketing team.
- Also gave training to new colleagues.
Senior Executive
Ease My Trip
11.2020 - 10.2022
- Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
Customer Service Representative
Ison Bpo (Goibibo’s International Flight Process)
Noida
01.2019 - 05.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Helping customers in flight related queries over on call,chat,emails with the help of GDS.
Sales Executive
Indian Temple Tour
Noida
01.2018 - 01.2019
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Boosted client satisfaction by providing personalized travel recommendations and tailored vacation packages.
Education
Master Of Business Administration - Tour And Travel Management
H.N.B.G.U
Srinagar Uttarakhand 12.2018
B.Com - Commerce
H.N.B.G.U
Uttarakhand 01.2016
Skills
Amadeus
Galelio
Customer handing
Ticketing
Tour operator
Team Member Collaboration
High volume environments
Additional Information
Attended 3 days international workshop on sustainable entrepreneurship development practices in tourism and hospitality sector organised by central university of Uttarakhand in july 2017.
Interests
Cricket
Solo travel
Timeline
Senior Executive
Make My Trip My Biz Team (ICCS)
02.2023 - Current
Senior Executive
Ease My Trip
11.2020 - 10.2022
Customer Service Representative
Ison Bpo (Goibibo’s International Flight Process)
01.2019 - 05.2020
Sales Executive
Indian Temple Tour
01.2018 - 01.2019
Master Of Business Administration - Tour And Travel Management
H.N.B.G.U
B.Com - Commerce
H.N.B.G.U