Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
GeneralManager
Neeraj Kotiyal

Neeraj Kotiyal

Travel Expert
Noida

Summary

Committed to ensuring client satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Senior Executive

Make My Trip My Biz Team (ICCS)
New Delhi
02.2023 - Current
  • Provided clients with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Handing different corporates and fulfilling their travel requirements.
  • Friendly with MMT’S internal tools along with GDS.
  • Worked with Mybiz international ticketing team.
  • Also gave training to new colleagues.

Senior Executive

Ease My Trip
11.2020 - 10.2022
  • Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.

Customer Service Representative

Ison Bpo (Goibibo’s International Flight Process)
Noida
01.2019 - 05.2020


  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained new personnel regarding company operations, policies and services.
  • Helping customers in flight related queries over on call,chat,emails with the help of GDS.

Sales Executive

Indian Temple Tour
Noida
01.2018 - 01.2019


  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Boosted client satisfaction by providing personalized travel recommendations and tailored vacation packages.

Education

Master Of Business Administration - Tour And Travel Management

H.N.B.G.U
Srinagar Uttarakhand
12.2018

B.Com - Commerce

H.N.B.G.U
Uttarakhand
01.2016

Skills

Amadeus

Additional Information

Attended 3 days international workshop on sustainable entrepreneurship development practices in tourism and hospitality sector organised by central university of Uttarakhand in july 2017.

Interests

Snooker

Cricket

Solo travel

Timeline

Senior Executive

Make My Trip My Biz Team (ICCS)
02.2023 - Current

Senior Executive

Ease My Trip
11.2020 - 10.2022

Customer Service Representative

Ison Bpo (Goibibo’s International Flight Process)
01.2019 - 05.2020

Sales Executive

Indian Temple Tour
01.2018 - 01.2019

Master Of Business Administration - Tour And Travel Management

H.N.B.G.U

B.Com - Commerce

H.N.B.G.U

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