Neeraj Lalwani

Started as one of the first employees and grew the company, increasing revenue from $1000 per month to over $10,000 per month through innovative growth strategies.

Customer Relationship Management and International Client Engagement: Cultivated and maintained strong relationships with key clients, including international clients, ensuring high levels of satisfaction and retention while expanding global market share.

Digital Marketing and Lead Generation: Led digital

marketing campaigns that boosted online presence, increased website traffic, and improved SEO and SMM efforts. Managed high-ticket websites and delivered excellent results.

Project and Team Management: Managed cross-functional teams to deliver complex projects on time and within budget, while mentoring sales teams to exceed targets and fostering a high-performance culture.

Market Analysis and Strategic Decision Making: Conducted market analysis and competitor research to identify new business opportunities, using data analytics to inform strategic decisions and optimize business processes.

Adaptability to New Technologies: Proficient in adapting to and leveraging new technologies to enhance business operations and stay ahead in a rapidly evolving industry landscape.

Utilization of AI Tools: Skilled in utilizing AI tools and technologies to streamline processes, improve efficiency, and drive strategic initiatives.

• In my role as an Escalation Specialist at Flipkart, I was responsible for managing high-priority social media and CEO escalations across platforms such as Instagram, Facebook, Twitter, LinkedIn, and Google Playstore.
• I ensured that customer concerns were addressed promptly and effectively, maintaining a strong focus on preserving brand reputation and customer trust.
• As a Subject Matter Expert (SME), I played a vital role in supporting my team by providing guidance and helping them understand the escalation process in detail.
• My expertise contributed to the efficient handling of complex issues, ensuring that the team consistently met performance targets, and delivered exceptional customer service.

• As a Customer Support Executive at Zomato, I played a pivotal role in ensuring high customer satisfaction by delivering top-notch support and maintaining a consistent Customer Satisfaction (CSAT) score of 90% for four consecutive months.
• My responsibilities included efficiently handling customer queries and complaints, resolving issues in a timely manner, and ensuring that each interaction met the highest standards of service quality.
• Through my commitment to excellence, I contributed to fostering customer loyalty and enhancing the overall user experience on the platform.