Rachna Raj
Bangalore
Summary
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Staragile Consulting Pvt Ltd
03.2025 - Current
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Secured high-value accounts through persistent and strategic outreach efforts.
Business Development manager
Jobizo
05.2024 - 10.2024
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Managed project timelines and budgets, ensuring successful completion of business development initiatives.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
- Set budget and monitored expenses to run profitable department.
- Established performance metrics and benchmarks for business development activities, measuring success and areas for improvement.
- Conducted comprehensive business reviews to evaluate revenue performance and identify areas for improvement.
- Streamlined internal processes to improve operational efficiency and reduce costs.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Participated in trade shows and conferences, representing the company and engaging with potential clients.
- Closed long-term agreements through skilful negotiation.
- Provided expert advice and consultancy on business development practices, contributing to the company's reputation as an industry leader.
- Delivered presentations and pitches to potential investors and stakeholders, effectively communicating business value.
Customer Success Lead
Inevitable Infotech Private Limited
12.2023 - 04.2024
- Organised and hosted client engagement events, strengthening relationships and uncovering new business opportunities.
- Serve as the primary point of contact for clients, providing ongoing support and guidance throughout the staffing process. Build and maintain strong relationship with clients stakeholders to ensure alignment and satisfaction
- Identified opportunities for improvement through documentation, training or procedural changes to coordinate solution execution.
- Resource identification and selection: source candidates with required skills and experience to fulfill client staffing needs.
- Conduct through screening and assessment of candidates to ensure suitability for client projects.
- Coordinate interviews and evaluation between client and candidates facilitation the selection process.
Team Lead
Byju's
07.2020 - 09.2023
- Led a team of 10+ members, driving project completion within strict deadlines and quality standards.
- Served as customer service team lead, enforcing company policies, answeringco workers questionsand training new staff.
- Adapted quickly to changing business priorities, demonstrating agility and leadership.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Cultivated a culture of continuous improvement, encouraging feedback and innovative ideas.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Verified that teams carried out tasks in compliance with company regulations.
- Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
- Managed conflict resolution within the team, promoting a positive and productive work environment.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
Relationship Officer
Wishfin
01.2020 - 07.2020
- Facilitated resolution of client issues by coordinating with internal departments, ensuring timely solutions.
- Evaluated customer needs and providing individualised insurance solutions suited to budget and coverage requirements.
- Negotiated optimal placement of advertisements across different media types.
- Provided exceptional service and support, going extra mile to retain customers.
- Negotiated terms and conditions of financial products with clients, ensuring alignment with their objectives and risk profiles.
- Assessed client feedback to continually refine and improve service delivery and customer experience.
- Assessed customer risk in line with banking policy.
Education
Bachelor of Science -
Magadh University
Bodh Gaya, IN-BR2019
Intermediate - Biology
Adarsh Vikas Vidayalaya
Patna, BR2015
Matriculation -
St Joseph's Convent High school
Patna, BR2013
Skills
- Solutions-focused
- Sales presentations
- Sales and market development
- Consultative and relationship selling
- Conversion Rate Optimisation
- Pipeline Management
- Stakeholder management
- Customer relationship management software
- Product knowledge
- Cost management
- Relationship development
- Competitive intelligence
- New revenue source development
- Sales techniques
- Technical sales
- Customer segmentation
- Brand development
- Zoom presentations
- B2B client management
- Revenue growth strategies
- Business planning
- Proactive self starter
- Product positioning
- Leadership aptitude
- Open and clear communicator
- Prospecting
- Performance tracking and evaluations
- Lead generation
- Team building
- Client relationship building
- Negotiations
- Account management
- Business development
Languages
English
Proficient
C2
Hindi
Bilingual or Proficient (C2)
Education
other,other,other
Timeline
Business Development Manager
Staragile Consulting Pvt Ltd
03.2025 - Current
Business Development manager
Jobizo
05.2024 - 10.2024
Customer Success Lead
Inevitable Infotech Private Limited
12.2023 - 04.2024
Team Lead
Byju's
07.2020 - 09.2023
Relationship Officer
Wishfin
01.2020 - 07.2020
Intermediate - Biology
Adarsh Vikas Vidayalaya
Matriculation -
St Joseph's Convent High school
Bachelor of Science -
Magadh University