Neeraj Sharma
Marketing _ Export
Delhi
Summary
Dynamic leader with extensive experience at Wires & Fabriks (S.A.) Limited, driving revenue growth through strategic business planning and cross-functional team coordination. Proven track record in enhancing customer satisfaction and developing operational efficiencies. Skilled in organizational development and adept at fostering high-performance teams to achieve corporate objectives.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Deputy General Manager - Export
Wires & Fabriks (S.A.) Limited
New Delhi
04.2020 - Current
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Participated in planning process to achieve corporate objectives.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Ensured compliance with relevant regulations by developing robust policies and procedures.
- Collaborated with department heads to establish goals and work plans.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
Assistant General Manager
Wires & Fabriks (S.A.) Limited
03.2016 - 04.2020
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Resolved problems promptly to elevate customer approval.
Chief Manager
Wires & Fabriks (S.A) Limited
04.2011 - 03.2016
- Managed a team of professionals to achieve organizational goals and maintain high productivity levels.
- Monitored competitor activity closely, using insights to devise strategies for maintaining a competitive edge in the industry.
- Facilitated change management efforts, successfully guiding the organization through periods of transition while minimizing disruption to operations.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Developed detailed plans based on broad guidance and direction.
IT Manager
Kwality Threads Pvt Limited
01.1999 - 12.2011
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Manager, Projects
Tata Consultancy Services
07.1998 - 02.1999
- Implemented risk management strategies to minimize potential issues and maintain project stability.
- Assisted senior leadership in strategic planning efforts by offering expert insights into current trends affecting the industry landscape.
- Improved project visibility by creating detailed reports outlining progress, challenges, and achievements.
Education
BBA - Graduate in Commerce
Delhi University
New Delhi, India 04.2001 -
High School Diploma -
India Education Centre
New Delhi, India 04.2001 -
Skills
Organizational development
Cross-functional team coordination
Corporate communications
Sales management
Leadership and team building
Customer retention
Business development
Sales analysis
Goal setting
Timeline
Deputy General Manager - Export
Wires & Fabriks (S.A.) Limited
04.2020 - Current
Assistant General Manager
Wires & Fabriks (S.A.) Limited
03.2016 - 04.2020
Chief Manager
Wires & Fabriks (S.A) Limited
04.2011 - 03.2016
BBA - Graduate in Commerce
Delhi University
04.2001 -
High School Diploma -
India Education Centre
04.2001 -
IT Manager
Kwality Threads Pvt Limited
01.1999 - 12.2011
Manager, Projects
Tata Consultancy Services
07.1998 - 02.1999
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